REVENUE COORDINATOR

Revenue Coordinator

Location: Little Rock, AR, US, 72201 Category: DFA - REVENUE SERVICES DIV Anticipated Starting Salary: $47,397

Position Number: 22108010 County: Pulaski Posting End Date: [[postingEndDate]] Anticipated Starting Salary: $47,397

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Job Summary

The Revenue Coordinator is a skilled administrative position responsible for performing advanced tax processing, customer service, and revenue-related duties. This role handles more complex transactions, resolves escalated taxpayer issues, and may serve as a resource or informal lead for less experienced staff.

Primary Responsibilities

• Review, verify, and process moderately complex tax forms, applications, registrations, and payments across multiple revenue programs (e.g., income tax, sales/use tax, motor vehicle).
• Reconcile taxpayer accounts, investigate discrepancies, and initiate corrective actions as needed.
• Respond to escalated inquiries from the public, providing guidance on tax laws, forms, deadlines, and account statuses.
• Assist customers in-person, over the phone, and via written communication in a clear and courteous manner.
• Enter, update, and maintain accurate taxpayer information in agency databases and electronic filing systems.
• Prepare and balance daily financial transactions, including cash, checks, and electronic payments.
• Identify potential issues of non-compliance or fraud and refer cases appropriately for further review.
• Support training and onboarding of new staff or temporary workers by providing guidance on systems and procedures.
• Assist with audits, quality control checks, and documentation requests from internal reviewers or external agencies.

Knowledge and Skills

Ability to explain technical or regulatory information in a way that is easy for the public to understand. Ensures high levels of accuracy in all data entry, recordkeeping, and processing activities. Investigates discrepancies or unusual tax account activity and applies logic to resolve issues within policy guidelines. Willing to assist coworkers and contribute to a positive team environment, including mentoring less experienced staff.

Minimum Qualifications

A high school diploma plus two (2) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED. Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at View phone number on click.appcast.io or dhs.gov/e-verify.