IT Technician

DESCRIPTION OF POSITION

This job description is a record of the essential functions of the listed job. The job description provides the employee, CEO, Human Resources, applicants, and other agencies with a clear understanding of the job, where it fits into the organization, and the skill and work requirements in relation to other jobs. Jobs are always changing to some degree and the existence of the approved job description is not intended to limit normal change and growth. The facility will make reasonable accommodation to otherwise qualified individuals who are capable of performing the essential functions of the job with or without reasonable accommodation.

POPULATION SERVED

The position involves no direct patient care for a population of patients ages 18 and older. Age specific experience and/or special training and/or expertise are not required.


POSITION DESCRIPTION

• Assist with installing and maintaining local desktop, maintain system documentation.
• Provide technical support to users with the help of support desk and network team.
• Assist network team in trouble shoots problems with network equipment and performs equipment repair or upgrades when appropriate.
• Individuals in this position are expected to be available during the normal business hours of the establishment and may occasionally be asked to vary their schedule and/or work overtime to meet department requirements.
• Analysis, judgment, attention to detail, dependability, informal communication, initiative, knowledge of work, sensitivity, teamwork, technical/professional self-development, work standards and adhere to the facility professional appearance standards.

KEY RESPONSIBILITIES

• Assists with installation, configuration, maintenance, modification, and operation of Local Area Networks.
• Provide technical support and assistance to network users such as password resets and creating email accounts.
• Install PCs, software, and peripheral equipment.
• Assist with PC, network configuration and cabling.
• Assist to administer and maintain end user accounts, permissions, and access rights.
• Install, configure, and maintain network cabling and other networking equipment.
• Assists with installation, configuration, maintenance and troubleshooting of network connected end-user hardware, software, and peripheral devices.
• Management of computer labs, installing any software needed for each quarter and/or special events. Travel to off-site location may be required.
• Assists with ordering software, hardware and other supplies as required for the institutional computer network, personal computer, and computer labs.
• Assists with maintenance of the phone system.
• Assist with the setup of technology for meetings, orientation/in-services, conferences, events, etc. This might require travel to an off-site location.
• May perform other duties as needed.

This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible.

POSITION QUALIFICATIONS

• Associate degree in computer science, data processing or related field.
• Three years of IT/Helpdesk support experience is desired.
• Ability to install software and hardware on networking equipment and microcomputers.
• Familiarity with a variety of networking and personal computer software.
• Ability to troubleshoot and perform routine maintenance on, computers and peripheral equipment.
• Ability to communicate information to staff and the public in a clear and concise manner.
• Ability and desire to work as a member of a team.
• Ability to effectively present information in one-on-one and group situations to other employees and/or students of the organization.
• Able to anticipate the needs of others and work independently.
• Ability to focus on quality outcomes and adapt quickly to change as necessary.
• Ability to prioritize tasks and manage deadlines appropriately.

Requirements

DEMANDS AND CHARACTERISTICS OF WORK, EQUIPMENT USAGE, AND WORK ENVIRONMENT

• Standing/Walking - 67-100%
• Sitting - 34-66%
• Twisting - 34-66%
• Lifting/Carrying - 34-66%
• Pushing/Pulling - 34-66%
• Climbing (Ascending/descending) -1-33%
• Bending/Stooping - 34-66%
• Using arm muscles frequently or for extended periods - 34-66%
• Using leg muscles frequently or for extended periods - 34-66%
• Using back muscles frequently or for extended periods - 34-66%

LIFTING REQUIREMENTS

• 2-10 Pounds - 34-66%
• 11-20 Pounds - 34-66%
• 21-30 Pounds -34-66%
• 31-40 Pounds -1-33%
• 41-50 Pounds -1-33%
• 51 Pounds or More -1-33%

WORKING ENVIRONMENT

• Working in hot, cold, wet surroundings -1-33%
• Working outdoors - 1-33%
• Working with or near chemicals -1-33%
• Working near radiation sources -1-33%
• Potential exposure to communicable diseases -1-33%
• Working with hazardous waste materials -1-33%
• Utilizing essential upgraded or adaptive equipment as industry standards require -1-33%
• Using hand tools -1-33%
• Potential for cuts and bruises -1-33%
• Driving company or personal vehicle -1-33%

EXCHANGE OF IDEAS

• Ability to express or exchange ideas -67-100%
• Ability to understand communication of others with or without adaptive devices -67-100%
• Ability to perform secondary level math -67-100%
• Ability to read at a secondary level -67-100%

WORKPLACE BEHAVIORS

• RESULTS ORIENTATION - Meets current objectives and positions the organization for future growth. Completes daily tasks and assignments and processes large volumes of work associated with the operation of the department.
• SOCIAL SENSITIVITY - Builds positive relationships based on respect for others. Demonstrates a helpful, positive attitude. Maintains effective communication with peers, medical staff, patients, visitors, and families.
• QUALITY OUTCOMES - Meets and exceeds the expectations of internal and external customers. All organizational and departmental standards regarding quality of performance are met. Demonstrates a strong commitment to confidentiality. Participates in quality improvement programs as directed.
• SAFE WORKING ENVIRONMENT - Demonstrates an awareness of and adherence to safety and legal requirements established at the facility with an emphasis on maintaining a safe environment for all people working in the facility.
• Accident/Injury Reporting - Reports any accidents, injuries, and unsafe equipment and conditions to supervisor by the end of the shift and reports any pre-existing conditions as identified by the ADA.
• Unsafe Conditions - Immediately reports and corrects, if possible, unsafe conditions or equipment.
• Workplace Standards - Compiles with relevant regulations, standards and policies governing safe workplace environment (OSHA, Accreditation, etc.)
• Safety Techniques - Maintains current knowledge of all aspects of the facility's safety program by attending safety-related training as mandated upon hire and thereafter as required by facility.
• Modified Work - Accepts modified work assignments after receiving the physician's release to return to work following an accident/ injury.
• Follows Prescribed/Recommended Treatment - Follows the prescribed/recommended treatment given by treating physician(s) after an accident/injury.
• EDUCATION - Participates in required in-services and educational programs on an ongoing basis.
• ATTENDANCE AND PUNCTUALITY - Follows all facility guidelines outlining standards of attendance and punctuality. Responsible for reporting to and completing work at assigned times.

UNIVERSAL PRECAUTIONS

Universal precautions will be observed in order to prevent contact with blood or other potentially infectious materials. Under circumstances in which differentiation between body fluid types is difficult or impossible, all body fluids shall be considered potentially infectious materials. All blood or other potentially infectious materials will be considered infectious regardless of the status. The category shown below is designed to communicate the risk of exposure for this particular position.

Category I

Tasks involve light contact with moist body substances, non-intact skin or mucous membranes. Department procedures define and require use of minimum protective measures to perform the task.

Category II

• Tasks involve no contact with moist body substances, non-intact skin or mucous membranes; however, employment may require performing unplanned Category I task.
• Appropriate protective measures are readily available.

Category III

• Tasks of employment involve no contact with moist body substance, non-intact skin or mucous membranes.