Collector

Job Description

Job Description

Join a team recognized as a Best Credit Union to Work For four years running, one of the Best Places to Work for Women in 2025 —and now celebrated as one of Virginia’s Best Places to Work and one of America’s Best Workplaces in 2026!

At Justice Federal Credit Union, you’ll make a real impact while growing your career in a supportive, Member‑driven environment.

As a Collector , you’ll be the steady, solutions‑driven voice helping Members navigate financial challenges. You’ll monitor delinquent accounts, offer thoughtful guidance, and help Members regain financial stability—all while protecting the credit union’s loan portfolio.

Schedule: 40 hours per week, Monday–Friday, start time is between 9:00–10:00 a.m. and end time is between 5:30–6:30 p.m. Exact schedule to be discussed and agreed upon during the interview.

New hires may qualify for a $500 hiring bonus.

Key Job Functions:

• Delinquent account outreach — Monitor past‑due loans and connect with Members consistently and compassionately.
• Financial counseling — Provide personalized solutions that strengthen Members’ financial well‑being.
• Payment processing — Post delinquent loan payments accurately and in line with policy.

Required Skills and Experience:

• Education — High School Diploma or equivalent; relevant experience may substitute.
• Experience — One to three years of similar or related experience; preferably in a credit union, financial institution, or call center.
• Communication — Clear, confident communication with a Member‑first mindset.
• Multitasking — Ability to juggle priorities in a fast‑paced environment.
• Policy & legal document skills — Comfortable interpreting garnishments, judgments, and bankruptcy filings.
• Physical Requirements - Must be able to push, pull, or lift up to 50 lbs., as needed, and requires extended periods of sitting and/or standing and to be able to use PC, copier, scanner, fax, etc.

Employee Benefits Include:

• Voluntary Life Insurance
• Volunteer Time Off (VTO)
• Flexible Spending Accounts
• 12 Paid Holidays (includes Birthday)
• Generous Paid Time Off Policy (PTO)
• Medical (with HRA) / Dental / Vision Insurance
• Annual Corporate Bonus (based on organizational goals)
• Retirement Savings Plans with 6% Employer Match (fully vested on day one)
• Company-Paid Benefits Including Basic Life Insurance, Disability Insurance, and Financial Wellness
• And more!

Justice Federal does not provide Visa sponsorship to employees or candidates.

Compensation ranges are based on market data that enables Justice Federal Credit Union to remain competitive with other credit unions of similar asset size.

Submitted applications for this position are kept on file while this position is open. Candidates wishing to be considered for other vacancies must submit a separate application for each vacancy for which they would like to be considered.

Employment offers are extended within the compensation range of the position; and are commensurate with candidate experience, knowledge, and geographic location.

Disclaimer: Justice Federal reserves the right to fill this role at a higher/lower grade level based on candidate experience and/or business need.

Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.