Senior ServiceNow Developer

Role Description

Join Zillow as a Senior ServiceNow Developer and help shape the internal systems that power how work gets done. In this role, you’ll design and deliver scalable ServiceNow solutions, partner with cross-functional stakeholders to solve business problems, and influence engineering standards that improve employee productivity, platform reliability, and long-term maintainability across Zillow.

• Lead the design, development, and delivery of scalable ServiceNow solutions that improve employee productivity and support Zillow’s internal business operations.
• Serve as a senior technical expert for the ServiceNow platform by setting engineering standards, reviewing code, and mentoring teammates.
• Design and support integrations between ServiceNow and other enterprise systems using REST and SOAP APIs.
• Partner with product managers, business analysts, and stakeholders to translate business needs into technical solutions and guide tradeoff decisions.
• Improve engineering practices through automation, testing, DevOps principles, and CI/CD approaches within the ServiceNow ecosystem.
• Monitor platform performance and use analytics and reporting to identify trends, improve efficiency, and support system reliability.
• Contribute to Agile planning, estimation, and delivery to help the team ship high-quality features on time.
• Drive operational excellence by identifying root causes, reducing technical debt, and recommending scalable improvements across the platform.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent practical experience.
• Significant hands-on experience as a ServiceNow Developer in a senior or lead individual contributor capacity.
• Strong knowledge of ServiceNow platform architecture, administration, and core capabilities, with experience across modules such as ITSM, HRSD, Integration Hub, and Virtual or AI Agents.
• Deep technical expertise in JavaScript, Glide API, Script Includes, Business Rules, UI Policies, UI Actions, ACLs, and Flow Designer.
• Experience building scoped applications, automating testing with ATF, and designing complex integrations using REST and SOAP APIs.
• Understanding of ITIL processes and experience working in Agile or Scrum environments.
• Ability to use data and platform insights, including Performance Analytics and Reporting, to improve system performance, reliability, and efficiency.
• Strong communicator and problem solver who can work independently, manage multiple priorities, mentor others, and build effective partnerships across teams.

Requirements

• This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC, the standard base pay range for this role is $160,900.00 - $257,100.00 annually.
• In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont, the standard base pay range for this role is $152,900.00 - $244,300.00 annually.
• In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
• Actual amounts will vary depending on experience, performance, and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Benefits

• Competitive base salary.
• Equity awards based on experience, performance, and location.

Company Description

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing, and renting with greater ease and confidence.

• Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025.
• Included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.