Warranty Administrator

Warranty Administrator

At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. Bombardier's Benefits Program With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: Insurance plans (Dental, medical, life insurance, disability, and more) Competitive base salary Retirement savings plan Employee Assistance Program Tele Health Program

Reporting to the Manager Warranty & ASF Management, the Warranty Administrator will be responsible for assessing Warranty claims and all other claims for Bombardier Aviation including narrow body and wide body aircraft. As part of a team, the candidate will work with various databases, aerospace standard documentation, as well as suppliers to adjudicate warranty claims with a high level of professionalism and customer service. In your role, you will:

• Adjudicate Warranty claims, service orders, sales orders, all other claims submitted from customers their representative, authorized service facility (ASF), Bombardier Service Centers (BAS) in a web-based SAP / Customer Portal environment.
• Supply status of warranty for customer claims and communicate the adjudication of said claims.
• Provide information sessions with customers and service partners on a scheduled and unscheduled basis.
• Help to create and work with flat-rated man hour list for removal and installation of aircraft components.
• Produce reports, administer policies and develop propositions regarding improving warranty cost trends and administration techniques.
• Represent the warranty department in various meetings, such as, Customer Review Board Meeting (CSRB) & Steering Committee (CRSC), Failure Review Board (FRB), and ensure awareness of upcoming technical improvement changes (ex. Service Bulletins, Advisory Wires, program change requests (PCRs), program change approvals (PCAs), etc.)
• Support the development of processes and IT systems that will improve / enhance Warranty operations and efficiency.
• Support customer claim processing efforts.
• Perform under limited supervision in a remote office scenario.
• Ensure that your work is compliant with Bombardier Warranty Programs, Schedule A (customer contracts) and/or like documentation that may be in place.

How to thrive in this role? You have a technical College (AME) diploma or equivalent, with 3 to 8 years in aircraft industry aftermarket areas (i.e. Part Logistics, service center, contracts, customer support). Hands on aviation experience is preferred. Knowledge of BA contracts, Schedule "A" guidelines and warranty policies is required. You have knowledge of aircraft systems, technical manuals, service bulletins publications and maintenance schedule. You have basic evaluation and research skills to search and interpret information from databases and administer customer claims and questions. You are able to rapidly determine the level of effort and tasks required to perform warranty work on aircraft. You have the ability to input, edit, retrieve, format and generate diverse reports and documents, using a variety of applications. You have excellent working knowledge and experience in a Windows environment (Microsoft Suite). SAP knowledge would be an asset. You are able to manage time and prioritize tasks effectively. You have strong interpersonal communication skills. You are fluent in English (oral and written); French fluency would be considered an asset.