Product Advisor

Help our customers have more fun on the water by guiding them to the right products and solutions for their application. About WakeMakers WakeMAKERS.com was started when two buddies in the wakeboard industry grew frustrated by the available options for equipping your boat with ballast. After a while, it became clear that they weren’t the only ones feeling this frustration. The duo set up shop in one of their garages and WakeMAKERS was started. Fast forward to today and WakeMAKERS has reached a place of prominence in the industry as the leading provider of accessories for towed watersports applications. No longer just your trusted ballast experts, WakeMAKERS has everything you need for a successful lake day. From ballast solutions to props, boards, and more, the team of product experts here are ready to help get you the products you need for maximum pleasure and enjoyment on your boat. Description Love the water? Particularly enjoy boating, wakeboarding and wake surfing? We have immediate openings for Product Advisors in our Bend, OR headquarters. This isn’t like your typical high-pressure sales job that requires cold calling. We have an enthusiastic customer base that is looking for accurate, honest and knowledgeable advice on products to help them have more fun on their boats. WakeMAKERS Core Values: Act with Integrity In everything that we do in life and at work, demonstrate integrity, respect, and trustworthiness. Put the Customer First The entire reason we exist is because of our customers, everything we do is to add value for them and offer a wow experience. Be adaptable, open to change and creative in order to fill our halls with “firsts” that disrupt our industry. Be the Expert We are the experts; whatever your position is, commit to excellence, and being an expert in your field and an expert at following the WakeMAKERS standard. Continuously Improve Have a passion for continuously improving all the time, and leave everything better than you found it. Support our Communities Be a positive and inclusive influence in the community of WakeMAKERS and our greater community as a whole. Our training is extensive and will get you up to speed on the products we offer. We also offer ample opportunity to actually get on the water and have fun with coworkers. We believe in continuous improvement, and the successful candidate should be focused on improving themselves and the world around them. We are looking for individuals with excellent communication skills (both verbal and typing), a strong attention to detail, and a self-motivated “go-getter” personality. As part of the Customer Experience Team, first and foremost, the primary function of this role is to make sure customers are taken care of, whether that is done directly via phone, chat or email, or indirectly through education, training and content creation. You will help field product questions and create an overall positive shopping experience. You will be counted on to share your immense product knowledge and personal experience with our customers in order to help them find the best-suited products for their needs, wants, and budget. You have the ability to deal with customers in a positive, calm manner. You will be comfortable in knowing that you won’t always have the answer right away, but can be analytical, a problem solver, that will find a solution, either in our web-site or discussing with one of our existing experts as you get up to speed. You have a great attitude and are 100% accountable. You are motivated and organized. You are our customers' trusted advocate. This position offers competitive pay and a comprehensive benefits package, and is a gateway to plenty of opportunity for advancement. #J-18808-Ljbffr