Account Manager

Join Our Team as an Account Manager! This is a hybrid position based in the Dallas–Fort Worth (DFW) area and requires regular in-office attendance. Candidates must reside in or be willing to relocate to the DFW area before their start date if they are not in commuting distance. Relocation assistance is not provided. Through October 2026, employees are expected to work onsite at EWN's current headquarters in Decatur, Texas, 2 to 4 days per week as required to support training, collaboration, coaching, decision‑making, and business outcomes. EWN's headquarters will be relocating to 1301 Solana Blvd, Westlake, TX 76262, Suite 1100, with an estimated date of November 1, 2026. Employees will work onsite Tuesdays, Wednesdays, and Thursdays, with remote work available on Mondays and Fridays. Regular onsite participation is an essential function of this role. About Us At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly. We are seeking an experienced and customer‑focused Account Manager to independently manage complex client relationships, understand customer business objectives, and develop account strategies that support retention, product adoption, and long‑term success. This role is ideal for someone who enjoys building trusted client relationships, solving complex problems, identifying opportunities to improve customer outcomes, and collaborating across teams to deliver value. As a senior member of the Account Management team, you’ll also provide guidance and support to less‑experienced Account Managers and help strengthen consistent service delivery across the team. Please note: We do not support employment visa sponsorship (e.g., H‑1B visa). What You’ll Do As an Account Manager at EWN, you will: Manage a portfolio of complex customer accounts by evaluating business objectives, identifying risks, and developing account strategies that support customer retention, product adoption, and long‑term account success. Analyze customer needs, business challenges, and operational requirements to recommend solutions that improve customer outcomes and maximize account value. Partner with cross‑functional teams to develop and execute account plans that support customer retention, onboarding success, and ongoing business objectives. Evaluate complex customer situations, assess potential business impacts, and determine appropriate resolution strategies that balance customer needs and company objectives. Identify trends, risks, and growth opportunities within assigned accounts and provide recommendations that support customer retention and business performance. Provide guidance, coaching, and support to team members to strengthen account management consistency and client service. What You’ll Bring Required Skills & Experience High School Diploma or equivalent 3+ years of experience in account management, customer success, client service, customer support, or a related customer‑facing role Experience independently managing or supporting client relationships, account questions, or customer success activities Experience providing guidance, coaching, or support to team members Advanced computer and technology proficiency Strong client relationship management and customer service skills Ability to research and evaluate customer needs and recommend practical solutions Strong critical‑thinking and problem‑solving skills Ability to independently assess and resolve complex customer situations using sound judgment Ability to manage multiple client priorities while supporting customer satisfaction and retention Strong verbal and written communication skills with the ability to navigate complex client interactions professionally and confidently Strong collaboration skills with the ability to partner effectively across teams Preferred Skills & Experience Bachelor’s degree in a related field Previous experience in sales, customer success, or strategic account support Experience using CRM, account management, customer service, or other business system platforms Experience supporting customer onboarding, implementation, or complex account service needs Experience working in a SaaS business model Experience in the oil, gas, or energy industry Why Join Us? At EWN, we offer: Client Impact: Build meaningful relationships with customers and help them maximize the value of EWN's products and services. Ownership & Autonomy: Independently manage complex accounts, develop strategies, and make recommendations that directly support customer and business outcomes. Growth & Leadership: Serve as an experienced resource within the Account Management team while mentoring and supporting Account Manager I and II team members. Collaborative Culture: Partner with teams across EWN to solve customer challenges, share knowledge, and continuously improve the customer experience. Travel Opportunities: Up to 30% travel, as needed, to support client relationships and business objectives. Benefits (Dependent on eligibility and plan selection) Medical, Dental, and Vision plans — EWN covers upfront costs for employees and eligible dependent children Voluntary benefits (life insurance, short‑term disability, etc.) Retirement plan with company match (up to 4%) Flexible Spending Accounts (Health & Dependent Care) Health Reimbursement Account (HRA) Employer‑paid Life and AD&D Insurance Paid Parental Leave Work Details Location: Hybrid office, home office, and field Schedule: Monday–Friday, various 8‑hour shifts between 6:00 AM and 6:00 PM CT Travel: Up to 30% Environment: Office, home office, and field EEO Statement Energy Worldnet, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Disclaimer Applicants may be subject to a background check. Employees must be able to perform the essential functions of this role with or without reasonable accommodations. EWN reserves the right to revise or assign additional duties as necessary. Application Deadline Applications are accepted on a rolling basis. #J-18808-Ljbffr