Clinical Care CCM LVN - Remote Contact Center

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Clinical Care CCM LVN – Remote Contact Center Full Time Technical US 2 days ago Requisition ID: 1373 Salary Range: $24.00 To $26.00 Hourly CCM-Clinical LVN/LPN Clinical | Remote Employment Type: Full time About Nsight Health Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives. Nsight Health — Where Technology Meets Compassion. AI Fluency Requirement – Non Negotiable Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work — not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms to support clinical documentation and care coordination tasks, and the judgement to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role. Position Summary We are seeking a motivated and detail-oriented LVN/LPN to join our Chronic Care Management team. In this role, you will play a critical role in patient care by conducting high-volume outbound patient calls in a call center environment, including comprehensive assessment calls, developing and educating patients on care plans, performing Behavioral Health Integration (BHI) assessments, and assisting patients with medical device troubleshooting. Key Responsibilities Operate in a high-volume clinical call center environment, managing a combination of inbound and outbound telephonic patient interactions throughout each shift Conduct outbound phone calls to check in on patients and address health concerns, maintaining an expected call volume of 70 to 90 calls per day Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-based and queue-based environment Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience Conduct and document monthly Chronic Care Management (CCM) care plan calls, ensuring patients receive timely outreach and comprehensive care coordination in line with program requirements Collaborate with providers to coordinate timely and effective patient care via telephonic communication Accurately document all patient interactions in our clinical platform in real time, ensuring documentation is completed during each call Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards Adapt to fluctuating call volumes and shifting priorities throughout the day while maintaining a high standard of patient care Adapt to ongoing clinical process changes and updated workflows as the department evolves to meet operational and patient care needs Pivot to different workflows as needed, including CCM adherence calls, patient onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals Maintain compliance with company policies and applicable regulations Perform other duties as assigned Qualifications Required: Active LPN/LVN Compact License required Passionate about patient care, possessing the ability to relate with empathy and compassion. A passion for patient teaching is a must. Strong communication and organizational skills Proficient with computers, EMRs, and telehealth tools Preferred: At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus) Previous call center, teleservice, or high-volume phone-based work experience preferred. Work From Home Requirements Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload Hardwired internet connection required Speed test submission required during the offer process Private, HIPAA-compliant workspace Schedule Monday through Friday, 11:00 AM – 8:00 PM Eastern Time Training Requirements All new hires must complete a comprehensive training program: Duration: Four weeks Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits Competitive base pay: $24-$26/hr Shift Differentials Evening Differential: +$1.50/hour for hours worked after 7:00 PM Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday Shift differentials are paid in addition to base hourly wages and reflected in the applicable payroll cycle. Additional Compensation (If Applicable) Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. Monthly Bonus Potential: Up to $1,500 5% Bilingual Pay Allowance Benefits Include 11 Paid Company Holidays annually Paid Time Off (PTO) Medical, Dental, Vision, and supplemental insurance options 401(k) Plan with 3.5% Company Match Company-provided equipment Join Our Mission-Driven Team At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients. #J-18808-Ljbffr Nsight-Health