Phone Champion / Patient Scheduling Specialist

Benefits Company parties Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Are You a Phone Champion? e7 Health is looking for an energetic, customer-focused Phone Champion to join our growing team! If you're a quick learner, can memorize scripts and processes rapidly, enjoy helping people, and thrive in a fast-paced environment, we want to hear from you. As the first point of contact for our patients, you will play a critical role in delivering an exceptional customer experience and helping them schedule appointments for vaccinations, physical exams, occupational health services, travel medicine consultations, and more. What You'll Do Answer inbound patient calls with professionalism, enthusiasm, and confidence Follow and master company scripts, procedures, and service offerings Schedule appointments accurately and efficiently Educate patients on available services and answer common questions Provide outstanding customer service on every interaction Handle high call volumes while maintaining a positive attitude Document patient information accurately within the company systems Communicate clearly and professionally with patients, coworkers, and healthcare staff Learn new services, policies, and procedures quickly Help maximize appointment bookings while ensuring patient satisfaction Required Qualifications Exceptional verbal communication skills Outstanding customer service and people skills Ability to memorize scripts, processes, and service information quickly Fast learner with strong attention to detail Positive attitude and professional phone presence Strong multitasking and organizational abilities Comfortable working in a fast-paced environment Reliable attendance and punctuality Basic computer proficiency and ability to navigate multiple systems simultaneously Preferred Qualifications Previous call center experience Medical office, healthcare, or scheduling experience Sales, appointment setting, or customer service background Experience using scheduling software You may be a perfect fit if you: Love talking with people all day Learn new information quickly Can confidently follow scripts while sounding natural Stay positive under pressure Enjoy helping customers solve problemsTake pride in delivering exceptional service Why Join e7 Health? Competitive pay Stable, growing healthcare organization Supportive team environment Opportunities for advancement Comprehensive training program Meaningful work helping patients receive important healthcare services Full-time employment opportunities About e7 Health e7 Health is a leading preventive health and occupational medicine clinic providing vaccinations, travel medicine, physical examinations, drug and alcohol testing, occupational health services, and immigration medical services. We are committed to delivering exceptional patient care and creating outstanding customer experiences with every interaction. Apply Today! If you're a motivated, customer-service-driven professional who can quickly learn scripts, build rapport with patients, and confidently book appointments, we'd love to meet you. Join e7 Health and become the voice that helps patients get the care they need. #J-18808-Ljbffr