Coolant Specialist

The Coolant Specialist will work to support our sales team to grow sales, optimize processes and engineer the best possible coolant solutions for our customers. Working collaboratively with their colleagues, this individual has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success.

DUTIES AND RESPONSIBILITIES:

• Act as a point of contact to qualify resolve coolant-related or coolant-impacted problems in manufacturing; seeks out new opportunities to provide a positive impact on manufacturing performance within customers.
• Works in partnership with the sales team (matrix support) to drive coolant performance within customer accounts, no direct account responsibility
• Interact with multiple stakeholders including sales, customer service and the customer
• Drives sales, profit margin and the customer success
• Brings in internal partners and leverages their expertise; as well as the tools and resources needed
• Coordinate our vendors resources as required to resolve safety, quality, through put or cost issues related to coolant
• Generate and implement productivity and cost savings ideas to reduce coolant costs
• Work with our Vendor Service Rep to ensure abnormal coolant issues and coolant availability does not interrupt production
• Perform and document coolant trials using coolant test forms; as needed may perform quoting
• Develop new systems to recondition and re-use coolant where economically feasible
• Attend regularly scheduled operations and team problem solving meetings as needed
• Support manufacturing in the resolution of coolant related issues such as high manufacturing costs, scrap rates and low production rates due to coolant related issues
• Recommend optimized coolant processes and parameters
• Introduce new coolant options
• Provide year-over-year coolant reduction plans
• Coordinate with maintenance/coolant team on proper coolant usage
• Adhere to customer safety requirements and customer coolant test procedures
• Complete required cost savings / coolant test documentation
• Report and document non-conformances, Corrective Action Reports and continuous improvements
• Make decisions within limits of general standards or procedures
• Other duties as assigned
• Reports to the Director of Sales

SKILLS AND EXPERIENCE REQUIRED:

• 5+ years of industrial distribution experience; prior experience in coolant sales or manufacturing a plus; chemical engineering degree preferred
• Experience working in a machine shop environment; metalworking fluid experience preferred
• Build and maintain strong relationships with internal and external customers; building rapport and providing quick responses to inquiries.
• Excellent interpersonal, communication and presentation skills to partner at all levels within an organization (including executive) both internally and externally
• Ability to work with great independence and autonomy
• Demonstrates the DoALL Values throughout their work: Passionate, Adaptable, Customer Focused and Teamwork oriented
• Strong sense of urgency and accountability
• Strong ability to multitask and possesses a high attention to detail
• Excellent project management skills to coordinate and complete projects within deadlines; communicating with partners updates and obstacles.
• Strong attention to detail and highly organized
• Well versed on and has the ability to clearly articulate the DGI Story to customers
• Maintains a calm steady presence and works well under pressure
• Highly proficient with technology and leverages technology to stay in constant contact with team including MS Office (Word, Excel, Outlook and Teams)
• Strong business acumen (both at customer and DGI Supply level)
• Excellent leadership skills
• Takes a holistic approach to their work
• Strong industry knowledge for business opportunities
• Self-starter and team player

EMPLOYMENT OPPORTUNITY INCLUDES:

• Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing
• Car allowance, cell phone and laptop

DGI Supply is an equal Opportunity Employer. Candidates are subject to post- offer background checks and a drug screen.

#LI-Hybrid

Passion

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Adaptable

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Customer Focus

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Teamwork

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.