Hotel Front Desk Clerk

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$12 - $14 hourly

Responsibilities:

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications:

• Well-versed in taking telephone calls and handling stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent

About Company

The Forge Hotel in Anaconda, Montana, is a modern, upscale property rooted in the rich history of our community, offering 74 beautifully designed guest rooms and warm, genuine Montana hospitality. As part of the Best Western Signature Collection, The Forge combines elevated service with a welcoming, team-focused culture where every employee plays a key role in creating exceptional guest experiences. With amenities including a complimentary hot breakfast, indoor pool and hot tub, fitness center, and our locally loved Barclay II restaurant, The Forge is more than just a hotel; it’s a place where guests feel at home, and team members take pride in delivering memorable stays every day.