Sr. Quality Specialist

Senior Quality Specialist The Senior Quality Specialist supports and enhances EVERSANA’s quality systems while serving as the primary point of contact for client quality matters. This role ensures timely resolution of quality issues by leading investigations, driving root cause analysis and CAPA activities, and coordinating cross‑functional responses to audits, complaints, and client inquiries. The position also represents client needs internally, ensuring strong communication, compliance and risk‑based decision‑making to maintain high quality and client confidence. Essential Duties and Responsibilities Providing support and assisting in the development and management of quality systems at EVERSANA. Serve as the primary quality point of contact for assigned clients, ensuring professional, consistent and effective communication. Represent client quality needs internally and ensure appropriate prioritization and follow‑through. Coordinate and lead the resolution of client‑raised quality issues, complaints and concerns. Facilitate investigations, root cause analysis and corrective/preventive actions (CAPA) in collaboration with cross‑functional teams. Ensure timely, accurate and complaint responses to client inquiries and issue reports. Track comments made to clients and ensure actions are completed and documented. Serve as the quality contact for client audits, assessments and site visits. Prepare quality system documentation and data requested by clients. Coordinate internal responses and corrective actions to client audit observations. Influence outcomes through expertise, data and risk‑based decision‑making. Escalate quality risks to leadership when appropriate while maintaining client confidence. Demonstrate a commitment to diversity, equity and inclusion through continuous development, modelling inclusive behaviours and proactively managing bias. All other duties as assigned. Expectations of the Job Travel: Occasional travel may be required, less than 20% Hours: 40 hours per week Qualifications Minimum Knowledge, Skills and Abilities Education: Bachelor’s degree. Experience and/or Training: Strong problem‑solving, risk assessment and impact analysis abilities. Flexible and able to multitask and prioritise competing demands. Excellent oral and written communication skills. Technology/Equipment: Strong technical skills in MS Office (Outlook, Word, Excel, PowerPoint). Preferred Qualifications Education: Bachelor’s degree with a life sciences discipline. Experience and/or Training: 1‑3 years in the pharmaceutical/biotech/medical device industry or quality assurance in a GxP environment. Physical and Mental Demands Office: While performing the essential functions of this job, the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Equal Opportunity Statement We are an Equal Opportunity Employer. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [emailprotected]. Benefits and Compensation EVERSANA is committed to providing competitive salaries and benefits for all employees. Base salary range is provided in the posting and may vary by location. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. #J-18808-Ljbffr