Senior Manager, Benefit Operations

This role sits at the center of Danone North America’s benefits ecosystem owning annual enrollment delivery, strengthening vendor performance, and improving the technology and data flows that power the employee experience. You will partner closely with Benefits Operations, HRIS, Payroll, and external vendors to ensure our programs run efficiently, accurately, and compliantly. This is a high-impact individual contributor role with broad visibility across the organization. Responsibilities Lead the end-to-end planning, implementation, and execution of annual enrollment Coordinate internal stakeholders and external vendors to ensure timelines, quality, and employee experience goals are met Manage testing, issue resolution, and post-enrollment improvements Benefits Technology & Data Serve as the strategic and technical partner to Benefits Operations process owners Support configuration and optimization of benefits platforms (e.g., Empyrean, Ceridian Dayforce, SHARE) Strengthen data integrity by improving vendor interfaces, file transmissions, and audit processes Troubleshoot issues and maintain technical documentation Vendor Strategy & Operations Manage relationships with brokers, carriers, and third-party administrators (TPAs) Support renewals, proposals, and RFP activities Oversee outsourced partners to ensure delivery against quality, cost, and performance standards Review and approve benefit invoices and carrier remittance processes Process Improvement & Compliance Identify and implement process and technology improvements to increase efficiency and reduce risk Partner with Legal, HR, and Finance to support compliance and maintain audit readiness (ERISA, ACA, COBRA, HIPAA, etc.) Stay informed on industry trends and recommend enhancements aligned to business needs The salary range for this position is $120k-172k USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions. Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. This role is considered a “hybrid” position that allows for flexible work, meaning it is a role where collaboration with key stakeholders in Danone Hubs occurs. While you may have the option to work from home on a schedule as agreed to with your supervisor, you are also expected to regularly report to your assigned office location at least 3 days per week. About you You’ll collaborate cross-functionally with HRIS, Payroll, Legal, Procurement, Finance, and Communications, as well as external vendors and partners, to ensure seamless delivery of benefits programs. Requirements 8–12+ years of experience in benefits administration, HR operations, benefits technology, HRIS benefits, or healthcare/benefits vendor environments Demonstrated ownership of annual enrollment delivery Experience managing vendors, carriers, or TPAs Strong analytical and problem‑solving skills (Excel proficiency expected) Ability to communicate clearly with technical and non‑technical stakeholders Working knowledge of benefits compliance principles Preferred Experience with benefits platforms such as Empyrean or similar Experience with HRIS systems such as Dayforce, Workday, or similar Familiarity with interfaces, file feeds, or data transmissions (e.g., eligibility, EDI, vendor feeds) Experience working within an outsourced benefits administration model Equal Opportunity Employer Danone North America is proud to be an Equal Opportunity employer. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial and/or local law. For our EEO policy statement and your EEO rights under law click here. #J-18808-Ljbffr Danone