Marcus by Goldman Sachs, Customer Experience, Analyst - Richardson, TX

Marcus by Goldman SachsThe firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.HOW YOU WILL FULFILL YOUR POTENTIAL Responsibilities Work in conjunction with business units to develop and improve specific operational metricsBuild and maintain subject matter expertise in the application of metrics and measurement to business process within specific domainsProvide ad-hoc reporting and analysis of data with the ability to demonstrate significanceProvide report building expertise and support in the creation of performance monitoring mechanismAssist in the identification, development and evolution of KPIsCreate and manage dashboard reports for management reviewBasic QualificationsBachelor’s degree or equivalent military experienceDemonstrated analytical skills and techniquesExperience dealing with large data sets (structured or unstructured)Ability to interpret data to develop action plans to improve business processesAbility to learn quickly and adapt to projects and deadlinesPassion for delivering a great customer experience at scaleStrong communication skills and the ability to build relationships with internal stakeholdersStrong judgment and comfort with ambiguityStrong PC skills required (Excel, Access, PowerPoint, Word)Competitive spirit with the ability to lead and motivatePreferred QualificationsExperience with metrics and reporting at a financial services companyExperience with Tableau, Power BI or similar data visualization toolsExperience in interacting with databases using SQLABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Disability Accomodation for Applicants | Goldman Sachs The Goldman Sachs Group, Inc., 2025. All rights reserved.Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Posting Date: 2026-09-03