Director of Retail Operations

Company Description:Kettl began from a sincere desire to make the finest teas of Japan available to customers worldwide. The supply chain in Japan is short, and customers often drink fresh, local tea. Driven by a simple desire to shrink the international supply chain and connect these incredible teas with a wider audience, Zach and his wife, Minami, began a two-year process to develop relationships with several of Japan's most notable tea producers. Now in its 15th year, Kettl operates offices in Fukuoka, Japan, Brooklyn, New York, and Los Angeles, California, as well as retail cafes in both Brooklyn and Los Angeles. Kettl is proud to offer the most diverse and expansive catalog of Japanese tea available outside of Japan, with an unwavering commitment to quality from producers who have become our dear friends.Overview:The Director of Retail is responsible for working cross-functionally with senior leadership to lead, organize, and execute all Retail operations in the NY and LA markets. Responsibilities include leading all Store Managers in the growth of each store and ensuring execution of standards. Implementation and optimization of systems and initiatives will be a strong focus. The role will primarily lead the growth of our Retail channel and drive the operational and financial health of the channel. Working with other leadership members, the role will require continued collaboration to execute on all operational functions. This leadership position is a multi-disciplinary role within the company and has broad access to departments and projects. Strong organization, communication, and leadership skills are essential to this position.Responsibilities:All daily operational activities that interconnect Kettl Inc and our Retail Stores are performed efficiently, effectively, and with a cost/profit consideration.Implement, track, and ensure service and hospitality standards in both markets.Continuous improvement of all systems and processes as they relate to the storesAdapt to market changes and create market-specific menusWork collaboratively with the VP of Operations on materials planning, logistics, inventory management, and distribution planningWork collaboratively with the GMs to support the growth of the Retail channelCoordinate, lead, and implement all strategic projects specific to the Retail channelProvide leadership, oversight, and support to all Retail leadership and employeesServe as a role model to all employees and a brand ambassador externallyAs an integral part of financial operations, this position will operate to KPIsQualifications:BA in related fieldMinimum 5 years of experience in an operations management role supporting a multi-channel business with $5M+ revenueExperience in leading teams focused on strategic projects, including new product development and implementationExperience in forecasting, procurement, inventory management, logistics, and managing a warehouse with fulfillment operationsStrong organizational, leadership, communication, and interpersonal skills requiredSpecial considerations for applicants with certifications or licenses related to fieldMust be able to safely lift 50lbsCompensation:Employment Classification: Full Time, ExemptSalary: $100,000.00 Annually + eligible for bonus based on company & individual performanceBenefits: Medical and Dental benefits with 50% company contribution to employee, 401K40% employee discount on Kettl products80 hours PTO upon approval of requestWhile this job description is intended to be an accurate reflection of the requirements of the job, Kettl reserves the right to add or remove duties based on business needs.Kettl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.