eCW Training & Support Specialist

Position Title: eCW Training & Support Specialist


Location: Orlando, FL 32822


Description:

At Claremedica, exceptional is the standard.
Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we’re working together to help seniors live happier, healthier, fuller lives.
That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees’ growth and wellness and where their full potential and value are realized. At Claremedica, we’re excited about great people like you. We’re even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.
Opportunity awaits – welcome to Claremedica.

ESSENTIAL FUNCTIONS
The EMR Training and Support Specialist plays a vital role in supporting the Department of Practice Transformation by equipping clinical and administrative staff with the tools, knowledge, and ongoing support needed to effectively use the electronic medical record (EMR) system. This position directly contributes to organizational transformation by translating high-level strategy into practical execution—delivering impactful training, resolving user issues, and optimizing EMR workflows in a way that promotes Excellence, Partnership, and Quality in every patient interaction. Through these efforts, the Specialist enhances operational efficiency, clinical quality, and system adoption across the enterprise. In alignment with Claremedica’s value-based care (VBC) priorities, this role ensures that EMR utilization actively supports improved patient outcomes, reduced costs, and the long-term sustainability of high-performing, patient-centered practices.

DUTIES AND RESPONSIBILITIES

EMR Training Delivery:
• Champion Claremedica’s core values in every interaction—ensuring training and support foster Partnership, Communication, and a commitment to Quality.
• Deliver role-based training to ensure staff understand how to effectively navigate and use the EMR system in alignment with care coordination and documentation standards.
• Develop, update, and maintain user-friendly training materials, manuals, and tip sheets to support consistent EMR utilization across locations.

Technical Support:
• Build Trust through timely and responsive, hands-on support to frontline users, resolving issues and escalating system barriers that hinder efficient use of the EMR.
• Conduct workflow observations and collaborate with site teams to align EMR usage with value-based care (VBC) goals and approved organizational workflows.
• Track training participation, performance, and support metrics to help monitor EMR adoption and inform transformation priorities.

System Implementation

• Support EMR implementation and system upgrades by coordinating user onboarding, testing functionality, and providing go-live assistance.
• Assist in data migration, system integration, and user acceptance testing.

User Adoption and Optimization
• Participate in cross-functional initiatives to improve user experience, streamline documentation processes, and promote operational efficiency.
• Document and share common system issues or improvement opportunities with the Practice Transformation team to support ongoing system optimization, contributing to a culture of Excellence.

User Engagement and Communication
• Promote user engagement by developing communications, updates, and guidance that reinforce best practices and system value.
• Support audits, assessments, and transformation initiatives as needed across the organization.
• Develop and deliver educational materials, newsletters, and announcements to enhance user knowledge and engagement.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.

WORKING CONDITIONS
General office working conditions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

TRAVEL
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

SAFETY HAZARD OF THE JOB
Minimal hazards.

QUALIFICATIONS / REQUIREMENTS
• 2–4 years of experience providing EMR training and support in a healthcare environment (required)
• Strong understanding of clinical workflows and healthcare operations, particularly in outpatient or primary care settings (preferred)
• Proven ability to deliver engaging, role-based EMR training and provide ongoing technical/user support (required)
• Familiarity with value-based care concepts and documentation requirements (preferred)
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual training tools (Zoom, Teams) and travel to centers for trainings
• Excellent communication skills with the ability to adapt messaging to clinical, administrative, and technical audiences
• Highly organized and able to manage multiple training and support requests across locations
• Strong critical thinking and problem-solving skills with a service-oriented mindset grounded in Trust, Communication, and Partnership
• Comfortable working independently and collaboratively in a fast-paced, evolving environment
• Bilingual (English / Spanish) is a plus

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