Assistant General Manager

Assistant General ManagerPharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.The Assistant General Manager directly manages the Front of House and Back of House Managers and is accountable for all aspects of managing a single retail store (as well as all other projects/duties as assigned). This position reports directly to the General Manager and is responsible for developing a high-performing team that consistently delivers top-line sales growth. This leader drives the business through a focus on Front of House (customer service, sales training, product knowledge, loyalty, and leadership development), product (visual presentation, product performance, and promotions), and Back of House (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence. The Assistant General Manager is responsible for overseeing the financial success of the store and is accountable to P&L results. The Assistant General Manager is responsible for responding to business needs and strategizing around business trends in order to drive profitable top-line sales growth. The Assistant General Manager must also have experience in assessing, recruiting, and screening talent. In partnership with the General Manager, the Assistant General Manager is responsible for all aspects of the business.Pay is $70kDuties and ResponsibilitiesPerformance:Meets or exceeds goals related to total store sales, profitability, and operational excellenceForecasts and adjusts payroll to maximize productivity, achieve sales & payroll goals, and complete workloadBuilds a team that embodies the PharmaCann/Verilife brand by delivering exceptional service and driving customer loyalty, therefore, increasing return visitsReviews and interprets financial and operational reporting regularly which includes sales reporting and reviewing audit resultsIdentifies underperforming metrics and develops strategies that leverage company programs, tools, and resources to improve and grow the businessPeople:Creates and ensures a cohesive, respective, professional, and high integrity work environmentRecruits, interviews, hires and retains a diverse team of top talentUtilizes candidate tracking system for open roles within the dispensaryAligns the right people in the right rolesTrains, coaches, and develops all team members using company programs, tools, and resourcesProvides performance feedback, manages employee disciplinary and separation mattersCreates an environment that inspires and encourages the growth and engagement of associatesModels an environment of open communication by sharing enterprise strategy and corporate messaging to associatesPromotes a culture of teamwork by working alongside the management team, establishing priorities, and providing clear directionOperations:Ensures compliance with PharmaCann policies, regulations, procedures, and compliance standardsUses the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directivesPartners with FOH and BOH Managers on onsite security scheduling needsProtects company assets and minimizes loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance, and loss preventionPerformance management and coaching of team members on poor performance and violation of company and compliance policies in partnership with the General Manager and HRBPSupports continuous improvement by implementing company programs and influencing end-users buy-inThe Assistant General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customerProjects a positive image of the organization to employees, customers, industry, and communityEmbodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectivesThis role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising, and as interim GM for other locations or while GM is not in storeQualifications & CompetenciesMinimum 21 years of ageBachelor's degree in business or operations management or a related field preferred.3+ years of managerial experience in a high-volume retail-based industry with a customer-centric approach is preferred2+ years PharmaCann management experience will be consideredDemonstrated ability to achieve store selling goals and metricsProven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the businessComfortable and confident making decisions and mediating conflict within a team environmentUtilize cross-functional business partners to support business needsAbility to address complex issues and allocate time to execute multiple tasks and changing prioritiesExceptional interpersonal communication (both written and verbal) and customer service skillsAbility to identify top talent and train/develop/retain great peopleProficient in windows-based software such as Excel, Word, and OutlookBusiness AcumenEthical ConductLeadershipRelationship ManagementPerformance ManagementPersonal Effectiveness/CredibilityConsulting SkillsGlobal & Cultural AwarenessValid driver's license and ability to successfully pass a Motor Vehicle Record background checkWorking ConditionsThis job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires a flexible schedule, long hours, weekend work, and holiday availability. Ability to travel to other store locations (if needed) and attend district meetings. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the territory.Physical RequirementAbility to bend, lift, open and move product and fixtures up to 50 lbs., as neededAbility to climb step stools and laddersAbility to stand/walk for long periods at a timePossess manual dexterity and hand-eye coordination