Manager of Donor Experience

MANAGER, DONOR EXPERIENCE

Full Time Houston Office, Houston, TX, US Today Requisition ID: 1175 Salary Range: $73,000.00 To $74,000.00 Annually MANAGER of DONOR EXPERIENCE Houston, TX Who We Are and What We Believe Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first‑generation and low‑income backgrounds as they get into college, graduate, and launch meaningful careers. For over two decades, Bottom Line has provided consistent, one‑on‑one support to help students navigate the challenges of accessing and succeeding in college. Today, we proudly serve over 7,000 students through our three core programs—College Access, College Success, and Bluprint—across regional offices in Massachusetts, New York City, Chicago, Ohio, Detroit, and soon, Houston. Our vision is to create a far‑reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities. When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree‑aspiring students. In our dynamic, results‑driven environment, your contributions will help shape brighter futures and stronger communities. What You Will Do The Manager of Donor Experience (MDE) is responsible for managing and executing a cohesive, high‑quality donor experience within the region while ensuring that donor relationships, engagement activities, and funding opportunities are accurately tracked and actively managed in Salesforce. This role partners closely with the Executive Director (ED) to design and deliver donor engagement aligned to the ED’s vision and regional fundraising priorities. The MDE leads execution across events, communications, and programmatic opportunities, ensuring donors have meaningful, consistent ways to connect with Bottom Line’s mission and impact locally. The MDE will participate in donor strategy, fundraising planning, and prospect discussions as part of their professional development and increasing ownership within the region. At the same time, the MDE ensures that all engagement is intentionally coordinated and reflected in a clear, up‑to‑date view of donor relationships, pipeline, and next steps. Working in close partnership with the ED, this role maintains strong alignment between engagement execution, outreach activity, and data tracking, ensuring donor relationships are well‑managed and positioned for long‑term growth. The MDE operates within a national organization, leveraging centralized tools, templates, and resources to execute regionally tailored donor engagement while maintaining alignment with organization‑wide strategy, branding, and systems. Donor Experience Management & Execution Lead execution of a cohesive calendar of donor engagement across events, communications, and programmatic opportunities Own planning and execution of all regional events, ensuring clear goals, strong coordination, and high‑quality attendee experience Partner with the ED to align engagement activities to donor priorities and revenue goals Ensure experiences and communications are tailored to key donor segments and effectively showcase Bottom Line’s impact Develop and deliver compelling content and storytelling across events, communications, and materials that effectively connect donors to Bottom Line’s impact Coordinate across internal teams and external partners to deliver consistent, high‑quality donor engagement, communications and follow‑up Donor Stewardship & Relationship Management Support Support the execution and tracking of donor relationships in close partnership with the ED Prepare donor materials and draft stewardship communications (briefs, follow‑ups, updates) Manage engagement cadence and ensure next steps are clearly defined and tracked in Salesforce Maintain visibility into the regional pipeline, including prospect identification and relationship progress Execute grant writing and reporting for assigned grants, ensuring deliverables are completed accurately and on time Data & Systems Management Own the accuracy, completeness, and timeliness of donor and engagement data in Salesforce Maintain and manage the regional pipeline of funding opportunities and donor relationships in close partnership with the ED Ensure key donor interactions (meetings, events, communications, stewardship) are consistently captured and kept up to date Apply organizational data standards and processes to support reliable reporting and strong data quality Analyze donor and pipeline data to identify opportunities, inform fundraising strategy, and support revenue growth Partner with Development Operations and national teams on data quality, reporting, and system improvements Track grant deliverables and other key development activities within Salesforce Cross‑Team Collaboration Partner closely with program teams to identify and execute opportunities for donors to engage with students and alumni Ensure student involvement in donor experiences is well‑prepared, meaningful, and aligned with program priorities Collaborate with national teams to align regional work with organizational priorities, campaigns, and messaging Effectively leverage national infrastructure, tools, templates, and resources to strengthen regional execution Duties, responsibilities and activities may change at any time with or without advanced notice. Work Schedule: Monday - Friday 9a – 5p or 10a – 6p (local time), flexibility may be requested; additional hours as needed. Direct Reports: None Expected Travel: Region specific, up to 20% Who Should Apply Below are the qualifications for this role. Bachelor’s degree required Minimum of three years of relevant experience Demonstrated commitment to Bottom Line’s vision, mission, and core values Strong written and verbal communicator, with ability to adapt messaging across audiences (donor communications, grants, storytelling, marketing) Skilled storyteller with the ability to translate program impact and data into compelling, donor‑facing narratives Highly organized with strong project management skills; able to manage multiple priorities without dropping details Data‑driven and systems‑oriented, with comfort using data to inform decisions and next steps Strong collaborator with ability to work cross‑functionally and build relationships across teams Ability to translate strategy into high‑quality execution Ability to work effectively within a national and regional operating model, leveraging centralized systems and resources while executing locally Experience in development, communications, or related external‑facing roles highly preferred Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values Start Date July/August 2026 Compensation $73,000 – 74,000 Benefits Learn about our benefits #J-18808-Ljbffr Bottom Line