Customer Experience & Analytics Analyst
MassMutual Ascend
MassMutual Ascend in Cincinnati, Ohio is seeking a Customer Service Analyst to deliver superior service via calls and chat from clients and agents. You will receive training and ongoing support with growth potential in a collaborative, family‑oriented environment. The role follows a consistent schedule: Mon-Thu 10:00 AM–7:00 PM EST and Fri 8:00 AM–5:00 PM EST, focusing on analyzing inquiries, de-escalation, and accurate CRM updates. #J-18808-Ljbffr MassMutual Ascend
Vacancy posted 1 day ago
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