Ambassador

Las Vegas, NV, United States (On-site) Job Summary Eiffel Tower Experience Ambassadors (Operations) are responsible for greeting customers and sharing the history of the Las Vegas Eiffel Tower in relation to the original in Paris, France. Ambassadors must be comfortable riding in a small elevator for an extended length of time and escorting guests to and from the Viewing Deck. They provide excellent customer service and are trained in system controls and overall audience control. How You Will Create the Extraordinary Follow the basic principles of Safety, Courtesy, and Capacity as they relate to the Eiffel Tower. Inform lead/supervisor of any guest or system related problems during your shift. Work in various job areas, including Ticket Taker, Elevator, and Viewing Deck; assist in interactions with VIP or Group guests. Collaborate with other team members to create a safe, exciting experience for Eiffel Tower guests. Comply with and uphold company expectations, including the Code of Commitment, policies, procedures, and industry regulations. Stay informed of property promotions, programs, and amenities. Elevator operator responsibilities : clearly articulate pertinent information about the Eiffel Tower; answer guests’ questions; handle bio spills; chat with guests and suggest other attractions, shows, and restaurants across all Caesars properties. Tower responsibilities : maintain a constant count of guests on the viewing deck, ensuring it does not exceed 96; manage the queue line, preparing guests for descent with no more than 10 per elevator; read the anemometer and understand high wind limitations to ensure guest comfort and safety (if wind speeds exceed 39 mph prepare guests to exit the viewing deck). VIP Level responsibilities : oversee the VIP entrance on the casino level, designated for VIP casino guests and guests requiring assistance, such as ADA guests; contact the elevator operator to inform them of a VIP or an “Assist” guest waiting to go to the top. Ticket validator responsibilities : understand ticket offerings and operate the ticket scan device; act as an ambassador for both the attraction and the casino, assisting and directing guests as needed. What You Will Need Must be at least 21 years old. Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service. Ensure the safety of all guests, team members, and other employees at all times. High School Diploma preferred. Ability to effectively communicate in a friendly, courteous manner with guests, employees, management, and the public. Proficiency in English. Willingness to work various shifts and hours, including holidays and weekends. Effectively manage time and perform multiple tasks simultaneously. Uphold and demonstrate the highest level of integrity in all situations. Additional Requirements Must meet professional appearance standards as prescribed by company policy. Must be able to listen and respond to visual and verbal/sound cues. Ability to move quickly and easily around noisy, high‑volume establishments. Must be able to lift 35 lbs. Will be required to stand for extended periods. May be exposed to hot, cold, or windy conditions and may be required to stand for extended periods. Ability to work in high places. Ability to stand and walk for long durations. Must wear the designated uniform as described by the attraction. About Us As part of our award‑winning team, you will help to create the romantic ambiance and classic European style that our most prestigious guests have come to expect from Paris Las Vegas. Your stylish and playful attitude will entertain our guests as they enjoy 2,900 guest rooms, 295 opulent suites, 11 restaurants and the Eiffel Tower. Disclaimer These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. Background & Pre‑Employment Screening As part of the onboarding process for new hires, candidates will be required to complete a background check. Pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), facilities and/or engineering, lifeguards, pilots, security and surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. Equal Employment Opportunity / ADA Caesars Entertainment is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices. #J-18808-Ljbffr