Expert Business System Specialist

Requisition ID # 174376

Job Category: Information Technology

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: West Sacramento

Department Overview

Electric Transmission & Distribution ensures the delivery of clean, safe, reliable and affordable energy to nearly 16 million people in Northern and Central California. The Electric Transmission & Distribution Team is responsible for ensuring the electric grid's reliability and resiliency through the ongoing maintenance and operations of PG&E's 100,000 miles of distribution lines and over 18,000 miles of Transmission lines. Coworkers in Electric Transmission & Distribution actively engage in the Lean Methodology through the use of visual management in operating reviews to cross-functionally identify and solve problems, and create standard work. By working together as One Electric. One Team. We are delivering for our hometowns. Electric Transmission & Distribution is comprised of approximately 6,500 coworkers.

Position Summary

The Business System Specialist (BSS) functions as a liaison to Information Technology from the line of business, representing the end users and business process owners in business system requirements, implementations and support. The incumbent understands user needs as well as business procedures, processes and systems for the corresponding department. The incumbent will focus on enhancing process management by meticulously documenting business procedures, establishing robust administrative controls, and proactively addressing process issues to ensure seamless business operations. The incumbent typically defines user system requirements, provides user support, coordinates user acceptance testing of new tools and consults with the users on new technologies & features that may contribute to business process efficiencies. The incumbent may also perform feasibility analysis, develop project scope, and provide recommendations on alternative solutions, project strategy and deliverable prioritization. The incumbent prepares and delivers business users’ system needs to Information Technology and represents user needs in the development of functional specifications.

This position is hybrid, working from your remote office and your assigned work location based on business need.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

A reasonable salary range is:​

California Minimum: $​116,000

California Maximum: $184,000

Responsibilities

• Collaborate with internal and external departments to document administrative controls, define system development requirements, and guide the creation of training documents.
• Implement and oversee administrative controls to enhance process efficiency and compliance.
• Identify and resolve process issues promptly, implementing corrective actions and preventative measures to mitigate future risks.
• Provide expert consulting in business and user needs.
• Analyze and document business requirements for complex projects.
• Analyze end-to-end complex business processes and coordinate with IT to develop and implement solutions to information needs.
• Understand in detail current and future business environment; effectively anticipate, identify, and fully meet the business needs.
• Identify, propose and influence solutions to complex business problems.
• Anticipate concerns and questions, and provide proactive, timely and professional communications or delegate as appropriate.
• Act as a key contributor to teams that define, review and approve requirements for the business needs solution.
• Participate in UATs and perform quality reviews of test results.
• May assist with training, change management and communications associated with system and process implementations.
• Contribute to business case development.
• Participate in project estimates.
• May write manuals, Requests for Change, procedures.
• Typically provides mentorship and guidance to less experienced employees.

Qualifications

Minimum:

• Bachelors Degree in Business Administration or job-related discipline or equivalent experience
• 7 years of job-related experience in Business, IT or Engineering fields.
• Participation in high-complexity projects at an expert level or in a leadership role.

Desired:

• Continuous education in business-specific areas.
• Advanced degree.
• Demonstrated experience in process documentation and the implementation of administrative controls.
• Proven track record in identifying and resolving process issues effectively.
• Expert-level knowledge and working experience with multiple corresponding Line of Business-related functional areas.
• Extensive participation in projects of high complexity or simultaneous participation in multiple projects of medium to high complexity in a leading role.
• Detail-oriented with strong analytical skills and excellent oral and written communication, particularly in documenting processes and procedures.
• Strong understanding of the utility business.
• Ability to work with different teams across disciplines and levels and promote good working environment.
• Demonstrates advanced understanding of the impact(s) of technical changes to the collective business processes across functional units.
• Good mentoring skills.
• Broad understanding of relevant business processes across supported departments.
• Experience in process management and improvement methodologies such as Lean, Six Sigma, or similar.