Senior Manager, New Equipment & Modernization

Date Posted:
2026-05-06
Country:
United States of America
Location:
OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA

We are made to move you. Moving 2.3 billion people a day, Otis is the World's leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world.

The Sr. Manager, New Equipment and Modernization Operations will provide leadership of the new equipment and modernization business and team, including sales, field management, customer satisfaction within the Seattle operating territory (OT) reporting directly to the General Manager of Seattle.


Your Leadership Impact

• Lead the NE/MOD operations for the operating territory to drive business plan in support of the Operating Unit's financial and non-financial objectives and support the implementation of territory operations initiatives
  
  

• Model Otis leadership behaviors to enable high morale of operating territory colleagues and demonstrate Otis' cultural beliefs and best practices
  
  

• Establish and maintain customer centric partnerships through leading with pace, quality, and developing high performing teams to continue strong customer loyalty
  
  

• Develop and manage operational budget in partnership with General Manager through asset management, consistent billing, and manage expenditures for the most cost-effective results
  
  

• Drive NE QOP callback rate
  
  

• Ensure kick off meetings and target hours assigned prior to start of the project
  
  

• Provide on-going training, development, and leadership to the new equipment and modernization operations team
  
  

• Provide technical direction to field operations staff and participate in large bids
  
  

• Responsible for the quality of all new installations in designated territory
  
  

• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
  
  

• Report and present on recommendations for all product designs and performance requirements
  
  

• Monitor field tests as well as first inspection and data reports
  
  

• Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance
  
  

• Proactively aid the region in regard to the malfunctioning of equipment
  
  

• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
  
  

• Drive a safety culture throughout territory through communication, discipline, recognition and train
  
  

• Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE's, FPA's
  
  

• Engage with local business agents proactively in partnership with Otis's Labor Relations team
  
  

Work Experience

• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business
  
  

• 5+ years people leadership experience in the elevator industry, or related industry
  
  

• Strong desire for candidates who have a proven track record of meeting financial goals and objectives
  
  

Education

• Bachelor's degree highly desired, with 5 years of experience OR
  
  

• Technical or Vocational degree, with 8 years of relevant experience
  
  

• High school, or equivalent, plus 10 years of relevant experience
  
  

• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions
  
  
  
  

Basic Qualifications

• 5+ years elevator industry management experience required
  

• Ability to work in a highly team-oriented and dynamic environment
  
  

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  
  

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  
  

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  
  

• Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills
  
  

• Knowledge and strict enforcement of company EH&S policy and processes
  
  

Work Authorization:


Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.


Benefits:


Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
  
  

• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
  
  

• Three weeks paid vacation and paid company holidays
  
  

• Paid sick leave - Employee assistance and wellness incentive programs
  
  

• Life insurance and disability coverage
  
  

• Voluntary benefits, such as legal, pet, home, and auto insurance
  
  

• Birth/adoption and parental leave benefits
  
  

• Adoption assistance
  
  

• Tuition reimbursement program
  
  

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
  
  

Salary Transparency:

The salary range for this role is $140-195k. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.


Apply today and see what's next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.


Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.


You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.


When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.


We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.


Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.


Become a part of the Otis team and help us #Buildwhatsnext!


Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at View email address on click.appcast.io.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms