Program Support Asst (OA)

Program Support Assistant

The Program Support Assistant serves as the point of contact for the Community Nursing Home Program and provides vital program information to the CNH Team, Contracted Nursing Home Staff, local hospital staff and other VA Social Work Service Staff nationwide. Verifies Veterans eligibility for the Community Nursing Program, the coordination of services. Provides guidance and instructions to contracted facilities to aide them in providing required medical documents and invoices for payment.

Prepares, modifies and routes all authorizations of care for approved services, as well as, auditing, tracking, reviewing and processing invoices for all authorized services.

Supports all administrative functions for the Community Nursing Home Program.

Coordinates and collects necessary data for the program.

Collaborates with VA Contracting, Coding Section, VA Budget Section, VA Fee Basis Service and other departments throughout the Orlando VAMC and VISN.

Manages the Community Nursing Home Program Fund Control Point.

Audits invoices received from program vendors and after audit, timely and efficiently process payments utilizing the VA Medical Fee Menu and electronically forward to Fiscal Services for payment, ensuring interest payments are not incurred.

Responds to all payment inquiries or discrepancies from VA approved Vendors.

Develops and maintains financial spreadsheets, ensuring appropriate utilization of funds, making certain that there are no budget deficits, and be responsible for reporting this information.

Maintains and tracks program authorizations, VA Contracting files, CNH Census, Patient Activity Reports.

Maintains database, provide available resource information and makes recommendations regarding needs and distribution of these resources, coordinates correspondence for the CNH Program and serve as a vital team member in the daily operation of the program.

Applies moderate analytical methods to interpret data and recognize errors and deviations.

Provides customer service and care coordination; data analysis and graphing, special CNH Program projects, and performance measures reporting and compiles data utilizing the VISTA and CPRS System, to meet the goals and program guidelines.

Manages multiple competing priorities and well as other administrative duties, as assigned.

Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m.

Compressed/Flexible: This is not a Compressed/Flexible.

Telework: Yes, as determined by the agency policy.

Position Description/PD#: Program Support Asst (OA)/ PD075250