Associate Product Manager - UCaaS & CCaaS

Job Description

Associate Product Manager – UCaaS & CCaaS

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About BluIP

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BluIP® is a Tier1 global service provider and communications technology innovator. At BluIP , we don't rent our network. We own it. As a Tier1 cloud communications provider , we control our own infrastructure end-to-end - which means better reliability, lower latency, and a product playground most companies can only dream of. We are the leading provider of innovative telecommunications solutions and develop artificial intelligence and enterprise-grade telephony solutions for leaders in hospitality, restaurants, healthcare, small businesses, and the enterprise. BluIP’s comprehensive suite of products includes the industry disrupting, all-in-one artificial intelligence platform, AIVA Connect™ with modules that improve every customer interaction, streamline business processes, and provide in-depth business intelligence to help customers optimize resources and drive more revenue. We have built a brand around our deep commitment to the success of our customers and do our best work when the challenges are complicated and the outcomes mission critical. Add our legendary white glove service promise and it’s no wonder that we are most trusted and recognized in the industries we serve.

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Our mission is to connect the world with technology that inspires customer delight and business growth. As we continue to grow, we seek talented professionals to join our dynamic team and contribute to our success.

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About the Role

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We're looking for a hungry, curious Associate Product Manager to join us and help shape the core UCaaS & CCaaS platform that powers hotels, resorts, casinos, restaurants, and healthcare providers across the country. You will play a hands-on part in the development and management of our UCaaS and CCaaS products from inception to launch and beyond.

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You won't need to know everything on Day 1. You'll need to learn fast, stay curious, and think like an owner. We'll grow you into a full PM.

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Key Responsibilities

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• Partner with senior product leaders to manage the end-to-end product lifecycle of our UCaaS and CCaaS offerings - from discovery and prototyping to launch and post-release optimization
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• Help define and prioritize the product backlog and roadmap , aligning features to clear OKRs and KPIs
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• Conduct customer research and user interviews to translate real-world needs into actionable user stories and product requirements
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• Own content creation - including product messaging, feature announcements, go-to-market collateral, enablement materials, and customer-facing documentation that clearly communicates product value
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• Support go-to-market strategy , feature launches, and adoption efforts across enterprise, SMB, and vertical segments (hospitality, gaming, healthcare, restaurants)
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• Collaborate with cross-functional engineering, design, and data teams to deliver customer-facing features on time and against defined metrics
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• Build and monitor telemetry dashboards and funnels to drive data-informed product decisions
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• Contribute to privacy, security, accessibility, and compliance reviews to increase trust, safety, and product quality
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• Help manage integrations and APIs that expand platform capabilities and drive activation
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Experience & Background

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• 3+ years in product management, technical program management, or a closely related role (candidates with strong consulting/technical delivery experience are encouraged to apply)
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• Direct experience in SaaS or cloud communications platforms (UCaaS/CCaaS)
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• Experience managing product development
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• A track record of collaborating with engineers, designers, and end users to ship customer-facing features
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Platform & domain knowledge

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• BroadWorks (or comparable UCaaS platform) architecture — hosted PBX, call routing, and provisioning fundamentals.
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• CCaaS platform knowledge — ACD, IVR, omnichannel routing, WFM/WFO, quality management (NICE CXone a plus).
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• Core telephony protocols — SIP, RTP, WebRTC, trunking, number porting, E911 routing.
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• Adjacent system integrations — CRM, PMS (hospitality), call recording/analytics, CPaaS/APIs.
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Modern telecom infrastructure & regulation

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• STIR/SHAKEN, Robocall Mitigation Database, TRACED Act compliance.
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• CPNI, E911/Kari's Law, RAY BAUM'S Act obligations.
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• SIP trunking and Operator Connect/Direct Routing commercial and technical models.
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• Compliance awareness — PCI-DSS, call recording consent laws, HIPAA where relevant.
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AI in communications

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• Voice AI — natural-language conversational agents handling live calls end to end.
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• Real-time transcription, sentiment analysis, and agent-assist tooling.
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• Generative AI features in CCaaS — summarization, next-best-action, automated workflows.
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Core product management skills

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• Roadmap ownership and prioritization frameworks.
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• Clear PRD/spec writing engineering can build from.
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• Pricing and packaging experience — SKU design, competitive positioning.
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• Data literacy — reading usage/analytics to drive decisions.
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Soft skills

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• Cross-functional leadership without formal authority.
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• Clear written/verbal communication across technical and executive audiences.
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• Vendor and channel partner negotiation.
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• Customer empathy — direct engagement with customers and support.
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• Adaptability to a fast-moving AI landscape.
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• Sound judgment under regulatory/technical ambiguity.
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Why BluIP?

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• We own our network - meaning you'll work on real infrastructure
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• Massive scale - help power communications for 60,000+ businesses
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• Growth path - we'll invest in developing you into a full Product Manager
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• Real impact - your work directly shapes products used by hotels, resorts, casinos, restaurants, and healthcare providers nationwide
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Ready to think like an owner and build the future of cloud communications? Apply now and grow with us.