Customer Support Specialist

Customer Support Specialist - Agricultural Industry AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities. The Customer Support Specialist strengthens customer relationships by working directly with farmers and dealers to resolve issues, support product adoption, and ensure a positive overall experience. This role advances company objectives by driving customer satisfaction, identifying opportunities for added value, and supporting sales initiatives through proactive outreach, lead generation, and lead sharing. In addition, the Customer Support Specialist documents customer needs, monitors health indicators, and collaborates closely with cross-functional teams to resolve issues efficiently - helping deliver a seamless, coordinated customer journey that builds long-term loyalty and success. Responsibilities: Provide front-line customer support for AGI SureTrack BinManager and Farmobile PUC products, including troubleshooting technical issues, monitoring system health, and ensuring timely resolution of customer concerns. Manage high-volume inbound and outbound communication across phone, email, text, and voicemail while delivering professional, responsive, and customer-focused service. Track and document customer needs, system alerts, and health indicators to proactively identify risks, opportunities for expansion, and areas for improved product adoption. Collaborate closely with Sales, Field Service, Product, Accounting, and Operations teams to deliver seamless customer experiences, support lead generation, and coordinate follow-up on promotions, upgrades, and outreach campaigns. Support customer onboarding, education, and training through product guidance, webinars, and one-on-one support to strengthen product knowledge, adoption, and long-term success. Assist with e-commerce order coordination by reviewing orders, initiating quotes, and partnering with Sales and Accounting to ensure accurate processing and timely fulfillment. Represent AGI Digital through participation in farm shows, dealer visits, customer check-ins, and on-site support as needed to advocate for products and strengthen customer relationships. Qualifications: High school diploma or equivalent required; bachelor's degree in Agriculture, Business, or a related field - or equivalent work experience - preferred. 13 years of progressive experience in customer support, customer service, or a related field; experience in agriculture, ag-tech, or a technical support environment is a plus. Experience with Salesforce or similar CRM platforms preferred but not required. Ability and willingness to travel up to 10% domestically as needed. We're leading the way in global food supply chain solutions and here's how: We're the leading global expert in providing farmers, processors and commercial customers with the right equipment and customized engineering solutions to produce, protect and deliver the world's grain, fertilizer, seed, feed and food supplies. Dedicated to safety, innovation and customization, AGI offers one of the largest catalogs of equipment and full-service planning and engineering services for the storage, blending, mixing, conveying, conditioning, and processing of agricultural products worldwide. Supported by an extensive in-country sales and service team, AGI provides a global distribution network and state-of-the-art manufacturing facilities in Canada, the United States, Brazil, India, France, and Italy. Safety and teamwork are the cornerstones of our global culture. In all aspects of our business, diverse and inclusive teams work together to deliver quality products, solutions, and services for our customers around the world. Our competitive salaries, benefits packages, and employee share purchase plan help you take care of your family. Professional development activities keep you learning and involved, offering many opportunities to grow and advance your career. With AGI, you're choosing an employer dedicated to strengthening and securing the global food supply chain. Applicants must be currently authorized to work in the United States on a full-time basis, this position is not eligible for immigration sponsorship. AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.