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Data Analyst

TailorCare, Inc.

Brooklyn, NY

TailorCare is seeking a Senior Contact Center AI Operations Analyst to own and administer Cresta AI-powered platforms. You will drive real-time agent guidance, quality scoring, and knowledge delivery for Care Teams, partnering with the Director, Contact Center to turn operational needs into rules and configurations. You’ll configure, test, deploy, and expand Cresta products, maintain documentation, and produce actionable insights for staffing and performance. #J-18808-Ljbffr

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Vacancy posted 4 days ago
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