Customer Service Associate

Customer Service / Billing Specialist Post Date 8/13/2026 Expiration Date 9/12/2026 Customer Service/Billing Specialist is responsible for range of clerical, billing and customer service duties, including review of meter readings, preparing accounts for billing, answering customer inquiries and performing research to resolve discrepancies. Essential Job Functions Explains how bills are computed and seeks to satisfy customer complaints relating to sewer and/or water service. Collects data to correct errors and discrepancies on customer accounts. Schedules work orders to investigate and resolve account issues. Performs data entry and other related data processing duties. Computes meter readings by reviewing a variety of reports in preparing accounts for residential, commercial and specialized billings. Processes billing on sheriff sales and bankruptcy and generates information needed for resolutions. Processes customer and title company inquiries for final/period end billings. Prepares, posts, researches, and verifies payments, researches and resolves returned items, creates and maintains financial reports, performs daily, monthly and annual reconciliations. Processes delinquent notices and shut off notices for water customers. Accepts payments made by customer for sewer and/or water charges. Maintains assigned correspondence and ensures all information is completed accurately and in a timely manner. Reviews water/sewer permits for completion and establishes new accounts. Maintains inventory, prepares daily schedule, back-up for operations and secretary, prepares mail, balances register, closes register, and gathers/delivers correspondence. Maintains financial records of daily receipts. Issues sewer deduct applications. Communicates verbally or in writing as needed. Balances reports and postage accounts. Prepares and mails billings to customers and reimbursements to city officials for sewer monies collected. Qualifications Applicants must have a high school diploma/GED and a valid Ohio driver's license, or state ID. One (1) year office experience or equivalent is preferred. Knowledge, Skills And Abilities Proficiency in Microsoft Office applications is required. Applicants should display strong skills in verbal and written communication, exhibiting organizational abilities, and consistently deliver general customer service in a professional fashion. Comments Job Type: Full Time Pay Starting: $17.40/hr. Fringe Benefits Medical, Dental, Rx, Vision, Telemedicine, Gym Membership, EAP 12 Paid Holidays Sick (4.6 hrs./pay), Vacation (3.1 hrs./pay), Personal Days (6/yr. from sick time), Overtime, Compensation Time PERS 10% employee contribution with 14% employer contribution, Deferred Compensation, Public Student Loan Forgiveness Employer Lake County Department of Utilities Contact Patrick Gilbert Work Phone View phone number on click.appcast.io Fax View phone number on click.appcast.io Email View email address on click.appcast.io Website Equal Opportunity Statement An Equal Opportunity Employer M.F.H.V. #J-18808-Ljbffr