Automotive Service Advisor - NO WEEKENDS

Job Description

Job Description

Automotive Service AdvisorWe are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Serra Traverse City, we work as a team, and our team strives to be the best for our customers. If you feel that your skills would be an asset to our team, then we want to get to know you!A little history..."Take care of the customer and your employees, and the rest will take care of itself."- Albert M. SerraSerra Traverse City is proud to be part of Serra Automotive, one of the top ten privately-held retail automotive groups in the nation. In 1973, founder Albert M. Serra began with a single Chevy store and a people-first philosophy. Within five years, the dealership achieved Top Five status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success. Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong.Today, Serra Automotive operates in eight states and employs over 3,600 people. The network includes 61 dealerships and represents 86 automotive franchises, making it a formidable force in the $1 trillion automotive retailing industry. Automotive Service Advisor Summary:As an Automotive Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.In this role, you get to...Oversee flow of the Drive Lane, ensure that customers receive prompt, courteous, and effective serviceAssist customers determine what services they may need based on vehicle maintenance issuesKeep customer informed on completion times, estimates, and possible changesTake ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries, whether by phone, email, text or in person, to assure the customer does not get mishandledEnsures that the daily inventory of technicians' time is consistently sold to service customersDistribute work between technicians efficientlyEffectively communicating information regarding parts, repair orders, costs, warranties, etc. with customers, peers and managementSchedule appointments for customersMaintain a professional appearance and a neat work area.Perform other duties as assigned.You have...Excellent customer service, interpersonal, and communication skillsStrong listening, observational, organizational, and time management skillsThe ability to motivate and build rapport with peopleThe ability to work autonomously and manage your own caseloadAn empathetic, non-judgmental and ethical approachValid driver's licenseProfessional, well-groomed personal appearanceThe ability to multitaskWe have...Medical, Dental, Vision, 401K, Short- and Long-Term Disability$15k of Employer-paid Life InsuranceEmployee Referral & Discount Program, Employer-Paid College TuitionGrowth OpportunitiesAnd More...QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and use hand to finger, handle or feel. The employee frequently is required to talk or hear. Specific vision abilities required by this job include close vision. Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test.