Associate Telecommunications Analys

DescriptionKforce has a client that is seeking an Associate Telecommunications Analyst. This is a long term contract role that will mainly be located in Allentown, PA, but supporting all of the Lehigh Valley. There will be occasional travel to Philadelphia sites - mileage reimbursed. The Associate Telecom Analyst will need to assist with the many moves, adds, changes, new builds, acquisitions, etc. Most of that work involves:* Providing onsite break/fix support for telecommunications systems, voice endpoints, and communication devices* Troubleshoot and resolve hardware, software, telephony, messaging, and connectivity issues* Perform basic configuration, deployment, and support of telecom and unified communications devices* Support Cisco Jabber instant messaging and collaboration-related incidents and requests* Site survey/walkthroughs, looking at the floor plans, working with practice managers and project managers for phone placement, alarms, faxes(very rarely), and analog needs* Working through the deployment/placement of phones/hardware and providing support to the staffRequirements* Bachelor's degree in related field* 1-4 years of related work experience * Strong knowledge foundation of telecommunications fundamentals* Good communication and customer service skills* Ability to follow procedures and escalate issues* Experience with Cisco CUCM and Unity* Must have valid drivers license and a carJob TypeContractCompensation30 - $34