Business Process Coordinator

Job Summary As a member of the Business Process & Operations team, this position will support the infrastructure of Alumni Affairs and Development by providing ongoing user support and training and maintaining current business practices. This position supports the day‑to‑day functions of assigned departments and/or units. Job‑Specific Responsibilities Support day‑to‑day business process functions and respond to staff requests for the assigned departments and/or units. Assist Business Process Manager and Business Process Analyst with the development, testing, and marketing of reporting applications and other technologies. Train staff on Advance policies and procedures as well as all reporting applications. In conjunction with the Business Process Manager and Business Process Analyst, coordinate the fulfillment of ad‑hoc data requests from assigned departments and/or units. Assist in the creation, implementation and evaluation of training plans and materials. Prepare and maintain data for use in selected projects. Oversee requests from staff for mass uploading of data (proposals, assignments, mailing lists, tasks, contact reports, etc.). Conduct regular data audits of Advance data and communicate best practices to staff as needed. Possibly be responsible for overseeing the work of students and interns employed by the Business Process & Operations team. Maintain assigned projects and tasks in work‑management system. The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would conform with the level of the position. Qualifications Basic Qualifications Minimum of 2 years full‑time work experience in university fundraising or transferable experience. Proficiency with the Microsoft Office 365 product suite. Additional Qualifications and Skills Must exhibit excellent attention to detail and produce clear documentation. Must be motivated to learn, flexible to change, and innovative. Excellent public speaking and presentation skills and written communication skills required. Must be creative and proactive yet disciplined, discriminating, and able to streamline work volume to maintain bottom‑line efforts amid multi‑tasking and daily re‑prioritizing with the director’s guidance. Must have excellent organizational skills. Experience with SQL, Toad, ADVANCE, Qlikview, and other CRM and Business Intelligence technologies is desirable. Minimal travel required, conferences, retreats, or peer meetings. Some evening and weekend work required. Additional Information Standard Hours/Schedule: 35 hours per week Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position Pre‑Employment Screening: Identity Orientation and Review Period: 3 months Salary Grade and Ranges Salary grade level 055. Benefits Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Well‑being and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks EEO/Non‑Discrimination Commitment Statement Harvard University is committed to equal opportunity and non‑discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non‑discrimination policy. Harvard's equal employment opportunity policy and non‑discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination. #J-18808-Ljbffr Harvard University