Customer Relation Specialist

Customer Relations Specialist

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven locations are Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR+J of Poway, and Pedder Hyundai of Moreno Valley. We pride ourselves in having a great work environment that translates to a great customer service experience.

Position Summary

The Customer Relations Specialist plays a key role in delivering an exceptional ownership experience after a customer purchases a vehicle. This position serves as the primary point of contact for post-sale customer support, helping to ensure satisfaction, resolve concerns, and strengthen long-term customer relationships. Working closely with the General Manager, Sales Managers, and dealership team, the Customer Relations Specialist supports customer experience initiatives, drives customer satisfaction performance, and helps create a positive and memorable dealership experience.

Essential Duties and Responsibilities

• Conduct follow-up communications with customers after vehicle purchases to ensure satisfaction.
• Support dealership and manufacturer customer satisfaction survey goals.
• Address customer concerns promptly and professionally, coordinating resolutions with appropriate departments.
• Monitor customer feedback, online reviews, manufacturer alerts, and customer satisfaction metrics.
• Coordinate and track due bills, outstanding commitments, and customer requests.
• Maintain accurate records of customer interactions and communications.
• Respond to customer inquiries via phone, text message, and email.
• Collaborate with dealership leadership and team members to enhance the overall customer experience.
• Identify opportunities to improve customer retention and satisfaction.
• Assist with customer experience initiatives, special projects, and dealership objectives.
• Perform additional administrative and customer service duties as assigned.

Qualifications

• Previous experience in customer service, hospitality, administration, automotive retail, or a related field preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Exceptional organizational skills and attention to detail.
• Ability to handle customer concerns professionally and effectively.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic computer proficiency and the ability to learn dealership software systems.
• Self-motivated with the ability to work independently and as part of a team.

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to communicate effectively in person, by telephone, and through electronic communication methods.
• Ability to occasionally move throughout the dealership to assist customers and team members.

Compensation & Benefits

Compensation includes a competitive base plus performance-based incentives tied to customer satisfaction and survey performance.

Eligible employees may also participate in available company benefit programs, Our Auto Group is proud to offer a comprehensive benefit package including:

• Medical
• Dental
• Vision
• Paid Time Off
• Several Supplemental Insurance Offerings
• Life Insurance
• Local Discount Programs
• Employee Assistance Program
• 401(K)