(USA) Member Specialist

Position Summary Provides member service and maintains the checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance on self‑service technology, processes member purchases, and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures for different membership and payment types. Responsibilities Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and complying with safety and security procedures. Manages entrance and exit areas, verifies membership cards, assists members with purchasing decisions, locates merchandise, and assists with transporting items to maintain a safe shopping environment. Performs proper merchandise handling, corrects and reports unsafe situations to facility management, and identifies shrink and damages. Maintains paperwork, logs, and other required documentation, executes emergency response procedures, and ensures compliance with company security and safety practices. Assists in training Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollouts, and provides continuous learning and process improvement opportunities. Collaborates with managers, co‑workers, customers, and business partners to identify priorities, deadlines, and expectations, communicates progress, recommends improvement opportunities, and adapts to change. Qualifications Retail experience, including operating front‑end equipment (e.g., cash register). Experience with mobile retail applications. Strong communication and customer service skills. Ability to work in a fast‑paced, safety‑focused environment. Commitment to teamwork, integrity, and a culture of belonging. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Amounts may vary by job classification and length of employment. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, and adoption and surrogacy expense reimbursement. Education Benefit Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees for a range of programs, from high school completion to bachelor’s degrees and certificates. Compensation The hourly wage range for this position is $17.00 to $25.00. Additional compensation may include premiums ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Drug‑Free Workplace Walmart and Sam's Club are committed to maintaining a drug‑free workplace with a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Location 2801 E Market St, York, PA 17402-2406, United States of America #J-18808-Ljbffr Walmart