SLA-Driven Call Center Operations Manager

$111.4k - $150k

ASM Research, An Accenture Federal Services Company

A federal services firm in Phoenix, Arizona is looking for a Call Center Operations Manager to oversee daily call center functions. Responsibilities include managing workflows to improve efficiency, ensuring compliance with federal standards, and training staff. The ideal candidate will have strong project management skills, a background in IT or related fields, and several years of management experience. A bachelor's degree is required, with preferences for PMP or ITIL certification. Competitive salary range is between $111,400 and $150,000. #J-18808-Ljbffr

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Vacancy posted 3 days ago

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