Lead Caregiver

Lead CaregiverThe Lead Caregiver is an experienced caregiver who serves as both a direct care provider and a leadership resource for clients, caregivers, and the office team. This role requires advanced caregiving skills, strong communication abilities, and the flexibility to provide after-hours support.The Lead Caregiver works regularly scheduled caregiving shifts Monday through Thursday, while also participating in an every-other-weekend on-call rotation. During on-call periods, the Lead Caregiver serves as the primary after-hours support person by assisting with scheduling needs, conducting client and caregiver introductions, triaging urgent calls, and coordinating with the company's scheduling systems and office team. This position helps ensure continuity of care, exceptional client service, and operational support outside of regular business hours.Primary ResponsibilitiesDirect Client CareProvide exceptional, client-centered care in accordance with the client's care planAssist clients with personal care, bathing, dressing, grooming, toileting, transfers, ambulation, meal preparation, medication reminders, and companionshipPerform advanced caregiving tasks within scope, including catheter care, ostomy care, bed-bound care, and mechanical lift transfersObserve and report changes in client condition, safety concerns, or care needsLeadership and Team SupportServe as a role model for professionalism, reliability, and quality caregivingAssist with caregiver orientation, mentoring, and training as assignedSupport new caregiver introductions and transition of careProvide guidance and support to caregivers in the fieldAssist management with maintaining high standards of care and serviceClient and Caregiver IntroductionsConduct client and caregiver introductions and service start visitsReview care plans, client preferences, schedules, and expectations with caregiversAssist in ensuring smooth transitions for new clients and staffing changesDocumentation and CommunicationMaintain ongoing communication with the office regarding client status and scheduling concernsComplete all required documentation, reports, and care notes accurately and timelyUpdate care-related information within agency software systemsCommunicate important updates to office staff, caregivers, clients, and family members as appropriateOn-Call Responsibilities (Every Other Weekend)During assigned on-call weekends, the Lead Caregiver will:Serve as the primary after-hours contact for clients and caregiversWork scheduled caregiving shifts as assignedAnswer, assess, and triage incoming callsCoordinate emergency and non-emergency staffing needsUtilize agency scheduling software and AI scheduling tools to assist with shift coverageConduct caregiver and client introductions as neededFill open shifts when staffing resources are unavailableCommunicate urgent issues to management when escalation is necessaryEnsure continuity of care and maintain client satisfaction throughout the on-call periodSubmit required reports and updates following on-call assignmentsCompensationHourly PayHourly rate paid for all worked caregiving shiftsOn-Call CompensationPer diem compensation provided for assigned on-call weekendsAdditional hourly pay provided for any hours worked while responding to on-call duties or covering care shiftsAdditional BenefitsMileage reimbursement in accordance with company policyPaid training and continuing education opportunitiesCareer advancement opportunities