Director of Customer Experience — Hybrid Call Center
Applied Labs, Inc.
Applied Labs, Inc. is seeking a Director of Customer Service to lead our call center operations in Durham, North Carolina. This executive-level role focuses on strategic leadership aligning with corporate objectives and enhancing customer satisfaction. The ideal candidate should possess 12+ years of experience in customer service and strong organizational skills, with the ability to develop effective strategies. This position offers flexibility for hybrid working and competitive compensation, alongside a comprehensive benefits package including a retirement plan, medical coverage, and paid time-off. #J-18808-Ljbffr Applied Labs, Inc.
- ...Global Medical Customer Experience & Omnichannel Director, ViiV At ViiV Healthcare, our mission is simple: to leave no person living with HIV behind.... ...either our UK London HQ or our US Durham HQ, and follows a hybrid working model. You will be expected to work onsite...SuggestedLocal areaWorldwide2 days per week3 days per week
- ...Microsoft Dynamics CRM Project Manager in Morrisville, NC. This hybrid role involves leading project teams, managing client... ...preferably near Raleigh, and have at least 5 years of relevant experience. Responsibilities include establishing project management controls...Suggested
$39 - $47 per hour
...information, please visit grail.com The Customer Service Team Lead (Inbound) provides... ...~5+ years of relevant customer service experience, or a combination of education and... ...causes of customer issues. ~ Office or call center environment with frequent computer and...SuggestedHourly payFull timeTemporary workWork at officeLocal areaFlexible hoursShift workAfternoon shift- ...Initial Therapeutics, Inc. is seeking a Customer Service Team Lead in Durham, North Carolina. This role provides expert administrative... ...and improving processes. A bachelor’s degree and 5+ years of experience in customer service are strongly preferred. The position offers...SuggestedRemote workFlexible hours
$88k - $134k
...The Basics: The Customer Success Manager is critical to helping customers receive value... ...This position follows the Company's hybrid schedule which currently requires employees... ...Education ~ BA/BS or equivalent experience preferred Experience ~5 plus...SuggestedFull timeLive inWork at officeWorldwideFlexible hours3 days per week$90k - $110k
...Piper Companies is seeking a Manager, Customer Service (Call Center) for an award winning organization in... ...Service (Call Center) role is a hybrid position requiring regular onsite presence... ...delivering a high‑quality customer experience. An ideal candidate for the Manager,...$39 - $47 per hour
Overview The Customer Service Team Lead (Inbound) provides expert-level administrative... ...preferred. 5+ years of customer service experience, or a combination of education and... ...causes of customer issues. Office or call center environment with frequent computer and...Hourly payFull timeTemporary workWork at officeLocal areaFlexible hoursAfternoon shift$196k - $247k
...Customer Experience, Product Marketing Manager, Cisco IQ The Customer Experience (CX) Marketing... ...technology, tools, and culture pioneered hybrid work trends, allowing all to not only... ...our 30 employee resource organizations, called Inclusive Communities, to connect,...Full timeTemporary workLocal areaWorldwideFlexible hours$196k - $247k
...applications are received . Title: Customer Experience, Product Marketing Manager, Cisco IQ... ...technology, tools, and culture pioneered hybrid work trends, allowing all to not only give... ...30 employee resource organizations, called Inclusive Communities, to connect, foster...Full timeTemporary workLocal areaWorldwideFlexible hours$143k - $205k
...healthcare companies. The Director, Customer Service provides executive-... ...for the customer service (call center) organization, establishing... ...scalability, and customer experience. This role is based at our... ...environment with flexibility for hybrid or remote work depending on...Full timeTemporary workWork at officeLocal areaRemote workFlexible hoursShift work- Cypress Creek Renewables is seeking a Customer Service Manager (CSM) in Durham, NC to oversee client... ...have a bachelor’s degree and over three years of experience in customer service within the renewable energy sector. A hybrid work model is offered, with competitive...
- ...Job Description Description: The Customer Experience Manager leads, develops, and energizes... ...efficient scheduling, and strong booked call and revenue performance. This is a player... ...~3+ years in customer service, call center, or dispatch; 2+ years in leadership....Work at officeWeekend work
- ...strategic relationships with large commercial customers. You will enhance customer satisfaction,... ...and has a minimum of five years of experience in relationship management, with strong... ...negotiation and interpersonal skills. This hybrid role allows for flexible work...Flexible hours
- ...Account Executive in Durham to enhance relationships with SMB customers across the U.S. The successful candidate will have a proven sales... ...targets, and leading negotiations for favorable deals. This hybrid role offers competitive compensation and a dynamic work environment...
- ..., to manage its largest commercial and industrial customers. This position involves developing strategic relationships... ...'s degree, at least five years of relevant experience, and the ability to work effectively in a hybrid environment, engaging with customers both remotely...Remote work
- ...communication and service. The ideal candidate will have over 3 years of experience in account management or a similar client-facing role, with a... ..., and ensuring client satisfaction. The position has a hybrid working model with potential for remote work based on performance...Remote jobFull time
- ...detail and a commitment to client satisfaction. Applicants should have two years of insurance experience, with a high school diploma as a minimum qualification. The role offers a hybrid work option and numerous benefits aimed at promoting colleague well-being. #J-18808-...
- ...progress throughout their care. Successful candidates will have experience in travel assistance and medical case management, with strong communication and organizational skills. The role offers a hybrid work arrangement after an introductory period, allowing flexibility...
$65k
...GEC (Global Enagagemet Center) Advisors and be responsible... ...Manager and use a hybrid work schedule. You Will... ...a high-quality member experience and quantitative... ..., based on quality and customer feedback, communicating... ...revenue target and number of calls handled....Remote workFlexible hours- ...strong analytical and communication skills. Candidates should have a BA/BS in Accounting or Finance and at least 5 years of relevant experience. This hybrid opportunity requires onsite work three days a week and offers a competitive benefits package. #J-18808-Ljbffr...3 days per week
- ...financial reporting. The successful candidate will work closely with the Director of Finance, ensuring compliance and maintaining a robust financial foundation as Sennos grows. This position offers flexibility with a hybrid work model, located in Durham, NC. #J-18808-Ljbffr...
- ...support to clients and team members. The ideal candidate has a high school diploma, two years of insurance experience, and a Property & Casualty license. The position offers generous time off, hybrid work, and professional development opportunities. #J-18808-Ljbffr...
- ...We're on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth. We're looking for a Senior Customer Success Manager who's excited to make an impact. In this...For contractorsWork at officeLocal areaRemote workFlexible hours
$75k - $120k
...Customer Success Manager Charlotte, NC, Durham, NC Overview As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and...Contract workLocal areaNight shift- ...join our team as an Engagement Center Manager. The Engagement... ...regularly to ensure that calls are being handled properly and... ...staff, covering all aspects of customer service standards/procedures,... ...service problems Education and Experience Required High School...Full timeTemporary workFlexible hours
- ...Pharmaceutical Call Center Manager - Hyrbrid Updated: June 18, 2026 Location: Durham, NC,... ...direction to staff, covering all aspects of customer service standards/procedures, ensures... ...service problems. Education and Experience Required High School Diploma Minimum 3...Full timeTemporary workFlexible hours
$49k - $52k
...Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” POSITION OVERVIEW The Customer Experience Manager leads efforts to create exceptional experiences for prospects and residents by overseeing resident interactions,...Temporary workWork at office- ...Carolina is looking for a Front Desk Supervisor to manage front desk operations and guest issues. This role requires prior customer service experience and covers check-in/check-out procedures to ensure guest satisfaction. The ideal candidate will possess strong...
$39 - $47 per hour
...information, please visit grail.com The Customer Service Team Lead (Inbound) provides... ...~5+ years of relevant customer service experience, or a combination of education and... ...causes of customer issues. ~ Office or call center environment with frequent computer and...Hourly payFull timeTemporary workWork at officeLocal areaFlexible hoursShift workAfternoon shift- ...Office Manager to oversee operations and ensure office supplies are fully stocked. The ideal candidate will have at least 2 years of experience, strong organizational skills, and a warm personality. This role involves coordinating events, managing visitor procedures, and...Work at officeMonday to Friday
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