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Director of Customer Experience — Hybrid Call Center

Applied Labs, Inc.

Applied Labs, Inc. is seeking a Director of Customer Service to lead our call center operations in Durham, North Carolina. This executive-level role focuses on strategic leadership aligning with corporate objectives and enhancing customer satisfaction. The ideal candidate should possess 12+ years of experience in customer service and strong organizational skills, with the ability to develop effective strategies. This position offers flexibility for hybrid working and competitive compensation, alongside a comprehensive benefits package including a retirement plan, medical coverage, and paid time-off. #J-18808-Ljbffr Applied Labs, Inc.

Vacancy posted 3 days ago
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