Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Director of Customer Experience — Hybrid Call Center

Applied Labs, Inc.

Applied Labs, Inc. is seeking a Director of Customer Service to lead our call center operations in Durham, North Carolina. This executive-level role focuses on strategic leadership aligning with corporate objectives and enhancing customer satisfaction. The ideal candidate should possess 12+ years of experience in customer service and strong organizational skills, with the ability to develop effective strategies. This position offers flexibility for hybrid working and competitive compensation, alongside a comprehensive benefits package including a retirement plan, medical coverage, and paid time-off. #J-18808-Ljbffr Applied Labs, Inc.

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Director of Customer Experience — Hybrid Call Center in Durham, NC vacancy
  •  ...commercialization partner is seeking a Copay Program Manager to manage and enhance patient support programs. This hybrid role requires 5+ years of experience in market access or reimbursement within life sciences. The PM will be responsible for managing client... 
    Suggested

    Mercalis

    Morrisville, NC
    2 days ago
  •  ...Manager to manage client accounts and ensure satisfaction. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in client success or account management, particularly within the healthcare sector. This role allows for a flexible work... 
    Suggested
    Work at office
    Flexible hours

    RELIAS

    Morrisville, NC
    1 day ago
  • $85k - $100k

     ...what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue...  ...degree with 3+ years of relevant sales experience or High School Diploma / GED with 5+ years...  ...needed Work Model Lenovo operates under a hybrid work policy, requiring three days per... 
    Suggested
    Full time
    Work at office
    Local area
    Work from home
    Flexible hours
    3 days per week

    Lenovo

    Morrisville, NC
    1 day ago
  • $75k - $100k

    Piper Companies is seeking an Call/Contact Center Manager to support a...  ...ensuring strong collaboration and customer satisfaction Review and...  ...with 3-5 years of managerial experience Contact center, insurance,...  ..., Durham NC, onsite, hybrid, call center, contact center... 
    Suggested
    Contract work
    Relocation package
    3 days per week

    Piper Companies

    Durham, NC
    2 days ago
  • $143k - $205k

     ...healthcare companies. The Director, Customer Service provides executive-...  ...for the customer service (call center) organization, establishing...  ...scalability, and customer experience. This role is based at our...  ...environment with flexibility for hybrid or remote work depending on... 
    Suggested
    Full time
    Temporary work
    Work at office
    Local area
    Remote work
    Flexible hours
    Shift work

    Applied Labs, Inc.

    Durham, NC
    2 days ago
  •  ...Account Executive in Durham to enhance relationships with SMB customers across the U.S. The successful candidate will have a proven sales...  ...targets, and leading negotiations for favorable deals. This hybrid role offers competitive compensation and a dynamic work environment... 

    Socotra, Inc.

    Durham, NC
    1 day ago
  •  ...About the Role The Supervisor, Customer Account Services plays a...  ...excellence within a hybrid contact center environment. This position...  ...quality, seamless customer experience across all communication channels...  ...and escalations. Monitor call flow, call routing, skill‑based... 
    Full time
    Temporary work
    Work at office
    Relocation

    MED-EL

    Durham, NC
    2 days ago
  • $80k - $95k

     ...have over 5 years of account management or insurance experience, with a strong foundation in customer service and problem-solving. This position offers a competitive...  ...and professional growth opportunities. The role is hybrid, with some onsite requirements in Columbia, SC. #J-18... 
    Remote job
    Work at office

    Insurance Office of America

    Durham, NC
    4 days ago
  • $59.99k

     ...Carolina. The role involves managing existing customer interactions and developing new business...  ...should have B2B outside sales experience, strong technology skills, and a valid US...  ...potential earnings up to $59,985 and a flexible hybrid work schedule among comprehensive... 
    Flexible hours

    Sharp Electronics Corporation

    Morrisville, NC
    3 days ago
  •  ...analytical and communication skills. Candidates should have a BA/BS in Accounting or Finance and at least 5 years of relevant experience. This hybrid opportunity requires onsite work three days a week and offers a competitive benefits package. #J-18808-Ljbffr Aspida... 
    3 days per week

    Aspida Holdings Ltd.

    Durham, NC
    2 days ago
  • $77.87k - $99.28k

     ...overseeing vendor relationships, ensuring compliance in contracts, and managing a hybrid team. Candidates should have a bachelor's degree in a relevant field and at least four years of experience in project management or related areas. A competitive salary ($77,868 - $99,28... 
    Remote job
    Flexible hours

    Alliance Health

    Morrisville, NC
    3 days ago
  •  ...optimize campaign performance across multiple platforms. The ideal candidate has a bachelor's degree and over six years of relevant experience, including a strong background in programmatic strategy and analytics, particularly within the healthcare industry. Competitive... 
    Remote work

    IQVIA Argentina

    Durham, NC
    5 days ago
  • Anew Recruit is seeking a skilled Customer Account Manager (CAM) based in Durham, NC, for...  ...growth, and delivering exceptional customer experiences. Candidates should have 4-8 years of...  ...track record of exceeding quotas. This hybrid position offers competitive compensation... 

    Anew Recruit

    Durham, NC
    2 days ago
  •  ...client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored coverage recommendations that meet...  ...communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus... 
    Full time

    Globe Life: Moore Organizations

    Durham, NC
    1 day ago
  •  ...- a great introduction to our company, customers and culture! Growth and career advancement...  ...You Have: Bachelor's degree 2 years experience in two or more of the following: Healthcare...  ...development opportunities. Our flexible hybrid work environment requires that you live... 
    Contract work
    Live in
    Work at office
    Work from home
    Flexible hours

    Relias Learning, LLC

    Morrisville, NC
    1 day ago
  •  ...Account Manager - Commercial Lines to manage a book of business while ensuring account retention and providing excellent customer service. This hybrid role requires strong problem-solving, organizational, and communication skills, along with 5+ years in account... 
    Remote job
    Work at office

    Insurance Office of America

    Durham, NC
    1 day ago
  •  .... The Durham, NC-based Sr. Manager of Customer Service manages and oversees all aspects...  ...to customer receipt, including call center services, product servicing & support,...  ...Word, PowerPoint, Outlook). Five years’ experience in a customer support role with at least... 

    Bioventus

    Durham, NC
    2 days ago
  • Pharmaceutical Call Center Manager - Hybrid Updated: April 24, 2026 Location: Morrisville, NC, United...  ...direction to staff, covering all aspects of customer service standards/procedures,...  ...service problems. Education and Experience Required Bachelor’s Degree preferred... 
    Full time
    Temporary work
    Local area
    Flexible hours

    Syneos Health, Inc.

    Morrisville, NC
    4 days ago
  • Pharmaceutical Call Center Manager - Hybrid Updated: April 23, 2026 Location: Morrisville, NC, United...  ...direction to staff, covering all aspects of customer service standards/procedures,...  ...service problems. Education and Experience Required: Bachelor’s Degree preferred... 
    Full time
    Temporary work
    Flexible hours

    Syneos Health

    Morrisville, NC
    4 days ago
  •  ...Bachelor’s degree in Civil, Environmental, Agricultural Engineering, or a closely related engineering discipline. ~10+ years of experience in Stormwater / Water Resource engineering ~ Licensed Professional Engineer in North Carolina, or the ability to obtain... 
    Contract work
    Work at office
    Local area
    Relocation package

    HireOTS

    Durham, NC
    3 days ago
  •  ...associate to support sales operations by processing merchandise, managing stock, and ensuring exemplary customer service. Responsibilities include efficient register experiences, training in company technology, and promoting an inclusive teamwork environment. Candidates must... 
    Weekend work
    Afternoon shift

    Chico's

    Durham, NC
    2 days ago
  •  ...regulatory requirements. Applicants should have a Bachelor’s degree in business, healthcare administration, or a related field, along with 5+ years of relevant experience in support programs. Competitive benefits and a hybrid work model offered. #J-18808-Ljbffr Mercalis

    Mercalis

    Morrisville, NC
    5 days ago
  • $75k - $100k

    Piper Companies is looking for a skilled Call/Contact Center Manager based in Durham, North Carolina. This role involves overseeing call center...  ...candidate will possess a bachelor's degree, managerial experience, and an active North Carolina Life Insurance License. The... 

    Piper Companies

    Durham, NC
    2 days ago
  •  ...&##128313;Manage your own book of business through virtual appointments - Use our proven internal blueprint and warm leads—NO COLD calling necessary &##128313;Represent core values: Service Over Sales, always putting clients first &##128313;Set and achieve aggressive... 
    Full time

    Globe Life: Moore Organizations

    Durham, NC
    3 hours ago
  •  ...Office Manager to oversee operations and ensure office supplies are fully stocked. The ideal candidate will have at least 2 years of experience, strong organizational skills, and a warm personality. This role involves coordinating events, managing visitor procedures, and... 
    Work at office
    Monday to Friday

    Vulcan-Elements

    Durham, NC
    2 days ago
  • $15 per hour

     ...expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client...  ...development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or... 
    Relocation

    Cognizant

    Durham, NC
    3 days ago
  • $85k - $100k

     ...carrying role focused on driving net-new customer acquisition within the Mid-Market...  ...degree with 3+ years of relevant sales experience High School Diploma / GED with 5+ years...  ...needed Work Model Lenovo operates under a hybrid work policy, requiring three days per week... 
    Work at office
    Local area
    Work from home
    Flexible hours
    3 days per week

    Lenovo

    Morrisville, NC
    3 days ago
  •  ...T.J. Maxx - 5438 New Hope Commons Drive, Durham, NC 27707, United States of America [Department Manager] As a Customer Experience Coordinator at T.J. Maxx, you'll: Take an active role in training and mentoring Associates on front end principles; Train and coach Associates... 
    Immediate start

    TJ Maxx

    Durham, NC
    1 day ago
  •  ...focused on growing existing SMB customers across the U.S. We are...  ...achieve our goals. This is a hybrid role that must be located in...  ...deals, and exceed revenue goals. Experience establishing communication and...  ...engagement with prospects for sales calls, product presentations,... 

    Socotra, Inc.

    Durham, NC
    1 day ago
  •  ...week looks like: Meets with firm clients at the end of their case to finalize all paperwork and elicit feedback on the client experience. Serve as a firm representative at company sponsored events, including client appreciation and outreach initiatives Assist... 
    Work at office
    Remote work

    Farrin

    Durham, NC
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director of Customer Experience — Hybrid Call Center. Be the first to apply!