Customer Support Specialist

Customer Support Coordinator

We are seeking a detail-oriented and customer-focused professional to join our team. In this role, you will be the key point of contact for spare parts inquiries, ensuring timely responses, smooth order processing, and effective delivery problem resolution. You will work closely with customers, suppliers, and internal teams to maintain high levels of service and operational efficiency.

Key Responsibilities:

• Coordinate responses to customer inquiries regarding spare parts requirements.
• Facilitate resolution of delivery-related issues and ensure timely communication.
• Collect, process, and manage supplier and/or customer data related to spare parts, provisioning products, or related services.
• Enter, track, and monitor customer material orders, delivery requirements, and returns.
• Collaborate with internal teams and external partners to meet customer expectations.

Required Qualifications:

• Approximately 2 years of experience in a customer-facing role.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication skills and comfort interacting with customers and all levels of management.
• Proficiency in Microsoft Excel and Outlook.

What We Offer:

• Opportunity to grow your career in a supportive, team-oriented environment.
• Exposure to both customer relations and supply chain processes.
• Competitive compensation and benefits package.