Club Concierge

Club Concierge

Established in 1887, Denver Country Club is recognized as the first club west of the Mississippi and one of the most prestigious private clubs in the country. The 585 member, by invitation only private club, hosts an 18 hole golf course, two indoor golf simulators, indoor and outdoor tennis, platform tennis, pickleball, ice hockey, lawn bowling, croquet, casual and fine dining. The club has a long history of golf championships including the Denver Open (PGA Tour Event 1962-1964), Trans-Mississippi Amateur (upcoming 2022), Pacific Coast Amateur and Curtis Cup (1984). A Golf Course renovation was completed in 2020 - Gil Hanse. The renovation has helped to secure Denver Country Club as one of the premier golf courses in the Western United States. The Golf Shop is consistently recognized as an AGM Platinum Award Winning Golf Shop (Top 100) and has been recognized as a multiple winner of the Colorado Section PGA Merchandiser of the Year - Private Category.

The Denver Country Club Concierge serves as the first point of contact for members and guests, delivering personalized, high-touch service to ensure a welcoming and seamless club experience. This role involves coordinating member requests, providing information about club amenities and events, and supporting various departments to uphold the highest standards of hospitality.

Position Responsibilities & Duties:

• Member/Guest Assistance:
• Greet members and guests upon arrival, addressing them by name, confirm reservations, and assist if needed.
• Providing personalized service, including remembering preferences and anticipating needs for members or guests
• Reservations and Arrangements:
• Handle and make reservations regarding Club services, events, and dining activities using the reservation system.
• Manages waitlist for Club events.
• Performing confirmation calls/emails for Club events
• Personal Services:
• Handle requests for personal services- helping walk and direct Members and guests to private events, provide assistance in carrying miscellaneous items. items to event spaces, escort membership by walking members and guests to restrooms or event spaces.
• Assist with the transportation of package deliveries and special requests.
• Coordinates and carries orders into membership vehicles.
• Information Provider:
• Providing promotions on upcoming events by distributing event notices to departments.
• Maintains knowledge of Club's offerings, schedules, and policies to provide accurate and timely information
• Problem Solving :
• Addresses members' and guests' complaints and issues promptly, discreetly, and professionally, working to resolve them to the members' and guests' satisfaction
• Cleanliness of Main Lobby:
• Ensure the concierge desk, lobby, and entrance areas are clean, organized, and professionally presented. Will include light vacuuming, dusting, and sweeping.
• Administrative Tasks:
• Checks emails and voicemails for the main email.
• Prepare cake orders and special-order sheets for the staff.
• Prepares outgoing mail using the postage machine.
• Organize bridge supplies.
• Organize and log all lost & found items.
• Issue guest cards when needed for Club activities
• Assist GM with Christmas Cards and Directory.
• Answers and directs phone calls in a professional manner.
• Support departments with administrative tasks as required

Requirements:

• Excellent Communication: Strong verbal and written communication skills to interact effectively with Members, guests, and staff. Excellent interpersonal skills to ensure visitors have a good first impression and feel welcome
• Customer Service Orientation: A passion for providing high-quality service and ensuring members' and guest satisfaction.
• Multitasking Abilities: Ability to manage multiple tasks efficiently and prioritize effectively in a fast-paced environment. Good organization & communication skills
• Knowledge of the Club Areas: Familiarity with all locations of the Club
• Technology skills- Proficiency in Microsoft Office and familiarity with reservation systems
• Required physical requirements- The position requires sitting, hearing, reading, communicating verbally, keyboarding, operating a phone, computer, and postage machine. Lifting 10-15 pounds of items to locations in the clubhouse. Assisting by walking, carrying, and loading orders into members' vehicles. Walking members and guests to the desired location of the clubhouses. Basic cleaning operations include reaching, bending, stooping, pushing, and pulling, including vacuuming, dusting, and sweeping.
• High school diploma or equivalent (hospitality or business education a plus).
• Prior experience in luxury hospitality, concierge services, or member services preferred.
• Professional appearance and demeanor with a service-oriented attitude.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.