Senior Engineer, Salesforce

Role Description

As the Sr. Engineer of Salesforce, you will design, build, and support Salesforce solutions that enable connected, customer-centric experiences across Lovesac’s business. This role is responsible for configuring, developing, and maintaining Salesforce capabilities that support sales, service, marketing, and store operations through reliable, scalable, and secure solutions.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

• Salesforce Configuration & Development
  • Design, configure, and develop Salesforce solutions using declarative tools and programmatic capabilities (Flows, Apex, Lightning Web Components).
  • Build and maintain functionality across Salesforce clouds (e.g., Sales, Service, Marketing integrations) to support omnichannel customer engagement.
  • Translate business requirements into scalable, maintainable Salesforce solutions.
  • Support feature delivery through build, test, deployment, and post-release support.
• Platform Support & Optimization
  • Maintain and enhance existing Salesforce functionality to improve performance, usability, and adoption.
  • Identify and resolve defects, bugs, and performance issues.
  • Support platform upgrades, releases, and continuous improvement initiatives.
  • Contribute to documentation, technical standards, and best practices.
• Data, Integration & Customer 360 Enablement
  • Support Salesforce integrations with downstream and upstream systems (ERP, commerce platforms, marketing tools, data platforms).
  • Help ensure accurate, consistent customer data across the CRM ecosystem.
  • Implement and maintain data validation, automation, and security rules to support data quality and governance.
  • Assist with Unified Customer Profile and identity alignment efforts.
• Security, Privacy & Governance
  • Implement role-based access controls, sharing rules, and permission sets.
  • Ensure solutions meet security, privacy, compliance, and accessibility standards.
  • Follow established Salesforce development and release management processes.
• Collaboration & Delivery
  • Partner with product managers, analysts, and business stakeholders to refine requirements and deliver effective solutions.
  • Participate in sprint planning, grooming, testing, and release activities.
  • Support change management and operational readiness for new capabilities.

Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or related field required.
• Experience implementing Salesforce products (Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud).
• 5-8 years of hands-on experience working with Salesforce as an Administrator, Developer, or Engineer.
• Experience with Salesforce configuration, Flow automation, and Apex (LWC experience a plus).
• Understanding of CRM concepts, customer lifecycle management, and omnichannel journeys.
• Experience supporting integrations via APIs, middleware, or native Salesforce tools.
• Familiarity with APIs, data flows, cloud environments, and system security principles.
• Experience managing third-party vendors and system integrators to deliver scalable and high-quality solutions.
• Experience working in Agile/Scrum environments leading backlog prioritization, sprint planning, and cross-team delivery.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits).
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Benefits

• Financial Benefits: Annual Bonus Program, Annual Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.
• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.