Dual Assistant General Manager

Dual Assistant General Manager

Department: A&G

Reports to: Dual General Manager

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2023 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.


RESPONSIBILITIES

What You'll Do
• Oversee daily operations and team performance across both hotel properties, ensuring consistent service standards and operational excellence.
• Support the Dual General Manager in leading all operational departments, including Front Office, Housekeeping, Maintenance, and Food & Beverage operations where applicable.
• Provide leadership presence with flexibility to work varied schedules, including evenings, weekends, holidays, and 24/7 on-call support as needed.
• Drive guest satisfaction by responding to guest concerns, resolving service recovery opportunities, and ensuring brand standards are consistently achieved.
• Monitor operational and financial performance, including labor management, expense control, invoice processing, and revenue optimization initiatives.
• Support recruitment, onboarding, coaching, and development of associates while fostering a positive and engaging workplace culture.
• Ensure compliance with company policies, brand standards, OSHA, HAZCOM, safety procedures, and all local, state, and federal regulations.
• Support guest service needs, ensuring property safety standards, and managing lost and found procedures professionally.
• Utilize property management systems, reporting tools, Microsoft Office applications, and operational systems to support efficient hotel operations.
• Collaborate with hotel leadership and corporate partners to achieve operational goals, financial targets, and guest service objectives.
• Effectively divide time and attention between both properties to ensure balanced leadership support and operational consistency.

What You'll Bring
• Proven leadership experience within hotel operations, including guest service, associate engagement, and operational management.
• Minimum of three (3) to five (5) years of progressive hospitality management experience; dual-property or multi-unit experience strongly preferred.
• Strong knowledge of hotel operations, financial management, labor controls, and revenue performance strategies.
• Excellent organizational, time management, and multitasking skills in a fast-paced hospitality environment.
• Exceptional written and verbal communication skills with the ability to lead teams and build strong working relationships.
• Strong problem-solving abilities with a proactive and solution-oriented leadership approach.
• Proficiency in Microsoft Office, hotel property management systems, and operational technology platforms.
• High School Diploma or equivalent required; degree in Hospitality Management or related field preferred.
• Ability to remain active throughout shifts and perform physical tasks as necessary, including lifting up to 50 pounds.

OTHER INFORMATION

What You Can Look Forward To

• Full benefits package including medical, dental vision, 401k with company match
• Paid Time Off that accrues from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.
• Tuition Reimbursement
• Pay Advance Opportunities
• Paid Family Leave

Janko Hospitality is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. The posted wage range represents the good-faith base pay range for this role at the time of posting. Total compensation may include base salary, benefits, and other company-provided offerings.