Technical Service Engineer

Job Description

Technical Service & Development Engineer II

Summary

Our client is a leading manufacturer of plastic color and additive masterbatches used in a variety of industries. They are seeking a Technical Service Engineer to support their sales efforts. In this role you will provide technical support to identify new opportunities and support their clients’ continuing demands for innovative product solutions. Additionally, you will make the effort to investigate product problems and provide solutions.

Responsibilities

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• Lead customer-focused innovation and new product development efforts that drive growth across targeted markets.
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• Partner with Sales, R&D, Manufacturing, and Quality to develop, optimize, and commercialize high-performing color and additive masterbatch solutions.
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• Serve as the primary technical contact for customers and internal teams, providing guidance on product selection, development, and application performance.
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• Troubleshoot processing and product performance issues, delivering timely solutions through both remote and on-site support.
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• Coordinate and interpret analytical and physical testing through internal laboratories and external testing partners.
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• Lead and support internal and customer product trials, ensuring successful execution, evaluation, and follow-through.
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• Act as a technical resource for the TATX color laboratory, supporting color and additive-related challenges.
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• Maintain subject matter expertise in pigments, additives, polymers, processing technologies, and application development for color and additive masterbatch solutions.
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• Monitor market trends, customer needs, and competitive activity to identify opportunities for innovation and growth.
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• Support CCAR investigations and continuous improvement efforts through technical analysis and problem resolution.
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Requirements

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• Bachelor’s degree or equivalent experience in a technical field of study such as Chemistry, Engineering, or Materials/Polymer Science and Engineering
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• 5+ years of experience in plastics color required and/or additive concentrate/compound industry, particularly in Technical Service or Product Development.
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• Hands-on experience with twin-screw processing and lab equipment
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• Familiarity with some or all: Rotational molding, blow molding, injection molding
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• Technical Knowledge: Strong knowledge of polymer processing, pigments, additives, and structure–property–processing relationships, with the ability to connect material composition, morphology, processing conditions, and end-use performance
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• Analytical Problem Solving : Evaluates complex technical issues, identifies root causes, and develops practical solutions using data, testing results, and engineering judgment.
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• Technical Communication: Translates complex technical concepts into clear, actionable information for customers, suppliers, sales teams, and manufacturing partners.
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• Learning Agility: Rapidly acquires and applies new technical knowledge, market insights, and emerging technologies to solve problems and support innovation
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