Pediatrics - Receptionist - Full Time

Pediatrics Medical Receptionist

To provide clerical support, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Job Responsibilities:

• Represent MMC in a courteous and professional manner.
• Greet guests and incoming calls in a polite, prompt, and helpful manner.
• Take accurate messages which include all required information.
• Process voicemails
• Be at your workstation on time and prepared to start the day.

Required Skills:

• Professionalism & Communication: Represent MMC courteously, greet guests and callers promptly, take accurate messages, process voicemails, and read email updates regularly.
• Scheduling & Patient Interaction: Schedule, coordinate, and reschedule appointments; screen and direct calls; use Phreesia pad for check-ins; provide efficient and accurate patient service.
• Billing & Payments: Collect patient payments (co-pays, deductibles, etc.), process payments and receipts accurately, and prepare daily deposits.
• Accuracy & Documentation: Obtain accurate patient demographics, insurance info, and process referrals to ensure correct billing and reimbursement.
• Reliability & Flexibility: Be on time, ready to work, and willing to stay past scheduled hours when needed to support patient care.
• Compliance & Cleanliness: Follow HIPAA/OSHA guidelines, MMC policies, and maintain a clean work area; perform other assigned duties as instructed.

Education/Experience Requirements:

• High School diploma or GED
• Experience preferred but not required.

MMC Vision, Mission, and Values:

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission:

• A progressive approach to advances in medicine and changes in the health care delivery system
• Responsive to patient and community needs
• Collaborative with other physicians, hospitals, allied health providers and the community in improving health care
• Professional, ethical, and socially responsible
• Team-oriented management and leadership
• A positive, open, and responsive work setting