Healthcare Call Center Operations Leader

Mercy Medical Center

Mercy Medical Center, Inc. is seeking an Operations Manager to lead the Primary Care Call Center in Baltimore. You will guide daily operations for 60+ staff, ensuring timely, accurate, and patient-centered service and alignment with access and quality goals.

The role requires strong leadership, staffing oversight, and performance management in a healthcare call-center environment. On-site work at 301 St. Paul Place, Baltimore, MD 21202 with travel to community locations as needed.

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Vacancy posted 5 days ago

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