Financial Counseling Representative

R1 is the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform that includes sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Financial Counseling Associate, you will counsel uninsured and under‑insured patients to obtain a paying funding source for their medical services. You will accurately and compassionately explain financial options and obligations during counseling sessions held directly with patients. Success in this role requires excellent customer service, a commitment to assisting patients, and attention to detail. To thrive, you must be able to multi‑task, navigate multiple systems, and communicate with compassion and authenticity to build trust when discussing sensitive situations. You should also develop a thorough understanding of Medicaid and other funding programs to provide patients with clear and concise information. Previous experience as a financial counselor, a background in medical terminology, knowledge of state and federal assistance programs, or relevant healthcare experience is a plus. Here’s what you can expect working as a Financial Counseling Associate You will help patients navigate some of the most difficult times in their lives by reducing financial burdens related to their medical care. You may need to be up to date on vaccinations (including an annual flu shot), and pass a drug test and background check before hire. The environment is fast‑paced; you will need to communicate complex coverage enrollment information and assist with applications efficiently and effectively. R1 training and Financial Counseling leaders will provide the necessary knowledge. R1 cares about your professional growth and development. Leaders are committed to fostering individual growth, and R1 provides many career and leadership development courses and programs. Requirements High School Diploma or GED Excellent customer service skills Compassionate communication This role involves frequent movement between work areas and requires the ability to remain mobile throughout the day in order to perform essential job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. R1 is an equal opportunity employer and does not discriminate on the basis of any protected status. For this U.S.‑based position, the base pay range is $16.48 – $23.13 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve worldwide. We go beyond expectations in everything we do, driving customer success and improving patient care, while also giving back to the community and caring for our team with a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. We are also committed to providing a workplace free from harassment based on any of these protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at View phone number on click.appcast.io for assistance. California residents can learn more about their privacy rights in the California Consent section. #J-18808-Ljbffr R1 RCM