Patient Services Coordinator/UKHC

Patient Services Coordinator/UKHC

Job Title: Patient Services Coordinator/UKHC

Working Title: Patient Services Coordinator Surgery Scheduler - Head, Neck and Respiratory Clinic

Department Name: Cancer Clinic Services

Work Location: Lexington, KY

Grade Level: 07

Salary Range: $17.50-27.31/hour

Type of Position: Staff

Position Time Status: Full-Time

Required Education: HS

Required Related Experience: 5 yrs

Required License/Registration/Certification: None

Physical Requirements: Ability to lift less than 10 pounds.

Shift: Day shift. Monday through Friday, 8:00am 5:00pm.

Job Summary: The Patient Services Coordinator/UKHC will be responsible for front end coordination and intake pertaining to the patient visit and act as the lead for schedulers in this area. This includes problem solving, delegation, scheduling coordination of care for appointments including clinic, radiology, chemo, and radiation therapy, in addition to any other necessary appointments. This individual will perform all necessary patient registration and/or paper processing necessary for the patient registration, and appropriate reimbursement to be obtained by hospital and physicians; collects copays. Duties include: Consents for treatment. Authorization for release of information. Federal Medicare messages. HIPAA Privacy Notices. Assist in verification of financial data provided by the patient at registration and assign the appropriate financial classifications. Insurance plan codes. Coordination of benefits. Assign medical record numbers after completing thorough search of database. Ensures that necessary referrals and insurance authorizations have been obtained. Direct patients/visitors to correct location. Treats all internal and external customers with dignity and respect. Use online information to confirm patients destination whenever the patient seems unsure, or when there is no paperwork. Display teamwork and collaboration with coworkers. Comply with federal, state, University, hospital and departmental policies and standards other healthcare professionals to care for patient needs.

Skills / Knowledge / Abilities: Customer service skills, advance computer skills, office procedures, administrative abilities, and database management, MS Windows, EPIC, Telephone etiquette, customer service.

Does this position have supervisory responsibilities? No

Preferred Education/Experience: Associate's degree preferred plus four or more years related experience.

Deadline to Apply: 08/13/2026

Our University Community: We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.