PARKING AMBASSADOR

PARKING AMBASSADOR

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Logistics, Transportation & Parking is seeking a full time Customer Service Representative Associate to act as a Parking Ambassador for the patient and visitor parking structures at the Michigan Medicine parking facilities.

Responsibilities *

• Drive parking facilities and scan license plates by using Patroller system

• Assist patients and visitors by directing them to available parking spaces

• Direct patients and visitors to their destination inside the hospitals, escort patients and visitors to areas inside the hospital

• Greet and screen patients and visitors at the parking structures

• Redirect non-patient and visitors to other parking areas, inform customers of alternative parking options by giving directions and handing out maps

• Monitor parking space availability, monitor full conditions of parking facilities, redirect patients and visitors to available parking spaces and/or parking facilities

• Assist patients and visitors with location of vehicle upon their return to the parking facility on foot or by use of motorized vehicle

• Assist parkers with use of parking equipment (may handle customer?s credit card and/or cash) to assist them with the transaction

• Assist parkers with items they may need to their destination, as necessary (wheelchairs, strollers, belongings, etc)

• Act as a customer service ambassador to Michigan Medicine

• Report any suspicious behavior to DPSS (Michigan Medicine Security) and supervisor

• Monitor and report suspected unauthorized parking activity

• Must have a valid drivers license

• Use university vehicle to drive to other locations to assist in parking operations

• Ability to work outside in all weather conditions

• Ability to stay active/moving for most of the shift

• Excellent communication skills

• Strong customer service skills

• Ability to lift 30 pounds

• Maintain areas of the parking structure by assisting in cleaning, removal of trash, salting icy areas and snow removal

• Report any elevator outages to supervisor

• May work in a different classification depending on departmental staffing needs

• Other duties as assigned by supervisor or manager

Updated 6/11/26

Required Qualifications *

• High School Diploma or equivalent

• At least one (1) year of customer service experience, preferably in a hospital setting

• Excellent customer service skills

• Strong communication skills

• Ability to stay active/moving for most of the shift

• Must be able to work outside in all types of weather conditions

• Ability to move/transport 30 pounds

• Must have a valid drivers license

Work Schedule

Monday-Friday, 11:00am to 7:30pm

Additional Information

Facilities & Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Detail

Job Opening ID

278838

Working Title

PARKING AMBASSADOR

Job Title

Customer Service Rep Associate

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Prkg Transprt Srvs

Department

Univ Parking Svcs-Medical Camp

Posting Begin/End Date

6/12/2026 - 6/19/2026

Salary

$40,000.00 - $40,000.00

Career Interest

Administration

Facilities Operations

General Office/Administrative Support

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