Customer Advocate

Job Overview The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction. What You’ll Get Competitive weekly base pay starting at $22.75/hour Benefits package valued at more than $10k*, including 401(k) plan with company matching, medical coverage plans customized to suit your needs, paid time off (PTO), company holidays, paid volunteer days Up to $5,250 annually in tuition reimbursement Paid training and all the tools and resources needed to be successful What You’ll Do Welcome in-shop customers and resolve customer concerns quickly and efficiently Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations Confirm and complete work order information, including insurance verification, additional parts and missing information Handle administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills Review orders from the national contact center and manage dealer part orders and special accounts Perform other duties as assigned What You’ll Need High School Diploma/GED/Equivalent 1-3 years telephone operations or business administration experience Ability to provide world class customer service in a changing, fast-paced operation Present a professional appearance and wear personal protective equipment Ability to travel up to 10% Equal Opportunity Employer Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We do not discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. #J-18808-Ljbffr