Client Services Associate-Shipping and Receiving

Job Title: Client Services Associate Reports To: Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview Client Services Associate provides exceptional office and mail services, delivering operational functions in the areas of mail processing, distribution, shipping and receiving of products and supplies, office supply replenishment, equipment maintenance, front‑office support, and light maintenance/cleaning. The position continuously offers the highest level of service to all clients and employees while maintaining a professional image of the company. Duties and Responsibilities Provides 5‑star customer service to all employees in all forms of communication. Receives inbound mail/packages, sorts them, and inputs into chain‑of‑custody software. Manages outgoing mail/package transactions. Performs duties associated with shipping and receiving of materials. Notifies employees upon receipt of inbound deliveries. Distributes mail/packages to company personnel. Acts as point of contact for company personnel on mail/package inquiries. Performs daily key operations of convenience multi‑function devices (ensuring functionality, replenishing toner/paper). Submits work orders for certain requests. Services and replenishes the barista, pantry, conference, kitchen, or meeting areas. Performs meeting room and conference room set‑ups. May conduct building occupant moves within assigned facilities. Performs light maintenance and cleaning duties as assigned. Maintains the Business Service Center area in a neat and orderly fashion. Monitors level of office supplies on the floor, replenishing and ordering accordingly. Assists with copy/print orders and/or monitors copy/print equipment for satisfactory functionality. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains backups and provides guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service to clients. Provides reception or concierge (front of office) coverage as needed. Competencies Strong verbal and written communication skills. Excellent customer service skills. PC skills, MS Office Suite experience. Ability to handle multiple tasks simultaneously. Good organizational skills. Working knowledge of MFD equipment. Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. Ability to work independently and complete projects. Ability to determine correct method and packing material, and validate packing slips for accuracy of incoming and outgoing materials. Qualifications and Education Requirements High School Diploma (or equivalent) required. 1+ years prior work experience preferred. Ability to work assigned hours as determined by manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem‑solving. Superb written and verbal communication skills. Current knowledge or ability to learn computer‑based systems required for functions of position. Required to maintain an overall professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands Approximately 50% of the time this position requires the following physical demands. Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Compensation The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors. Pay Range: $23 – $23 USD What We Offer Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. Equal Employment Opportunity SPS provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real‑time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. #J-18808-Ljbffr jobr.pro