Bilingual Auto Finance Specialist

Job Description

Job Description

AUTO FINANCE SPECIALIST (Sales & Service Department)

**Bilingual in Spanish required**

We are seeking a dedicated and motivated Sales and Service Specialist to focus on closing auto loans and selling related products such as GAP insurance, service contracts, and other auto-related ancillary products. The ideal candidate will provide exceptional service to our members, assisting them with their auto loan needs and promoting our credit union’s products and services.

Are you an experienced Auto Sales (F&I) professional tired of the long hours, challenges, and stress in the dealership? CUTX is looking for candidates well-versed in auto sales financing and related products. CUTX has a world-class team and high-energy work environment. We are employee-focused and member experience-oriented. Our Auto Finance Specialists have high earning potential based on effort, excellent hours, excellent benefits, world-class onboard training, and a three-month guarantee as you complete training and build your portfolio and member pipeline. We are hiring, so contact us today.

Unlock Unlimited Earning Potential

At CUTX, we believe in rewarding hard work and dedication. With our competitive base salary and generous performance incentives, you'll have the opportunity to unlock unlimited earning potential. We offer a lucrative compensation package designed to recognize and reward your achievements, ensuring that your efforts directly contribute to your financial success.

Our top performers consistently reach new income heights, achieving six-figure incomes thanks to our robust incentive programs. Join us and take control of your financial future with a position that values and compensates your excellence.

Major Duties and Essential Functions

• Realize that business is built on member satisfaction and devote himself/herself to guarantee satisfaction of members
• Determine member needs by asking questions and listening to responses
• Sell financing and ancillary products to our members
• Answer inbound calls about new and existing loan applications
• Proactively discuss and refer additional products to internal partners
• Meet established monthly objectives
• Make outbound calls to existing leads to educate members on decisions and possible alternative solutions
• Maintain an efficient workflow of all finance office processes
• Work with Auto Finance Coordinator to ensure timely and accurate execution of loan processing
• Understand the terminology of the automobile business and keep abreast of technological changes in the products

Positions directly supervised : N/A

Specific knowledge, skills, and abilities required for this position:

• Must have a service-oriented attitude
• Must be Goal-oriented
• Must have strong listening skills and excellent verbal communication skills
• Problem solving competence with a strong attention to detail
• Must have the ability to multitask, prioritize, and adapt to a constantly changing environment
• Proficient computer ability including Windows PC Navigation skills
• Strong desire to learn in a fast-paced environment
• Must be a TEAM player and be able to help and rely on others

Education and Experience : High School diploma or equivalency and at least two (2) years Credit Union experience, automotive industry, F&I and/or sales experience. Stable career with previous employers. Must be customer oriented, self-motivated team player with effective communication skills. Must be computer literate and able to type a minimum of 30 wpm. Work experience with or in car dealerships a plus. Bilingual candidates (Spanish/English) are beneficial. Experience in a consumer lending role, or other sales-related experience. Must have a proven track-record of setting and meeting/exceeding personal and departmental goals.

Physical Activities and Requirements of this Position

CATEGORY

DESCRIPTION

Finger Dexterity

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Grasping

Using fingers and palm on an object.

Talking

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Repetitive Motions

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Hearing

Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Sedentary Work

Sitting part of the time. Exerts up to 10 lbs. of force occasionally.

Working Conditions of this Position

DESCRIPTION

Few. No hazardous or significantly unpleasant conditions except during construction wearing a hard hat is required.

Mental Activities and Requirements of this Position

Reasoning Ability: The ability to use common sense or logic.

CATEGORY

DESCRIPTION

Detailed

Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving many variables.

Mathematical Ability:

Basic

Ability to perform basic math skills including adding, subtracting, multiplying, and dividing two digit numbers; operations with units such as inch, foot, yard; ounce, pound (or their metric counterparts), and square footage; ability to understand appraisals, compute rent rates and lease expiration times.

Language Ability: The level of ability required to communicate and understand written and oral language.

Typical

Ability to use passive vocabulary of 5,000-6,000 words; read at a moderate rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. Ability to read, analyze and interpret general business periodicals, professional journals, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, guests, vendors and the general public.

Compliance requirement:

The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position.

Disclaimer

The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.