Lolli & Pops Service Lead

Lolli & Pops Service Lead Ampersand Brands, LLC, West Des Moines, Iowa, United States Information Technology At Lolli & Pops, we believe that candy is not just candy; it has the power to say thank you, I love you, I celebrate you. We offer an optimistic culture, a fast-paced work environment, and a sweet discount on treats. We consider ourselves a Company of Firsts, giving people their first opportunity at employment and their first chance to run a store. As a part‑time Service Lead, you are a keyholder and member of the leadership team. Your role is to ensure every guest who enters the store has a positive experience and to lead the team to meet operational goals. Responsibilities Help drive store‑level financial and operational results by monitoring the store’s key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling, and sharing product knowledge Maximize overall team performance through product knowledge education, coaching selling skills, and leading by example Assist in training, developing, and motivating team members Assist the Store Manager with paperwork, ordering, and inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures, and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds Qualifications Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, whether cleanliness, an extra touch, or a few decimals, can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute many different tasks each day A positive attitude and fun‑loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability: you want to work at our busiest times and can flex your availability to meet the needs of the business Company Values Guest‑icated – our guests are at the heart of everything we do Collaborative – we are a joyful mix of unique individuals working together Agile – we are flexible and open to change in order to be the best we can be Authentic – we honor what’s real and authentic and give feedback from the heart Betterment – we have a never‑ending drive to continuously improve Equal Opportunity Employer – Lolli & Pops is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Pay Range: 8.75 – 8.75 USD per hour (Jordan Creek Town Center) #J-18808-Ljbffr Ampersand Brands, LLC