Director of Rooms

Job Description

Job Description

What you'll do:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
• Work closely with hotel leadership to oversee the day-to-day operations of the hotel while supporting all aspects of the guest experience
• Direct and coordinate the rooms division to meet the daily needs of the hotel including staffing, forecasting, and oversight
• Oversee pre-stay communications and planning, working closely with internal departments to create a seamless guest experience
• Oversee and develop concierge program, guest loyalty, and guest retention initiatives
• Cultivate meaningful relationships within the community
• Support the development and long-term strategic planning of the rooms division at the property level
• Develop departmental objectives, budgets, policies, procedures, and strategies for existing and new roles
• Actively lead, coach, develop and encourage high performance from all team members during daily operations
• Ensure the smooth and efficient operation of spa facilities as applicable
• Identify new and innovative strategic opportunities to fit the changing business needs and property strategic priorities
• Develop and implement standard operating procedures for all rooms-related functions
• Assist the General Manager with monitoring the performance of the hotel through analysis of guest satisfaction systems and financial reports
• Support management teams in resolving guest feedback in a prompt and diplomatic manner
• Ensure a high level of guest satisfaction by utilizing the Revinate interface to engage and resolve guest feedback
• Oversee the recruitment and training of new team members; responsible for planning, documenting,
• implementing, and monitoring department training programs
• Ensure staff has a complete understanding of their job requirements and sufficient training after holding them accountable for results
• Utilize a continuous improvement approach to identify development opportunities, and leverage creativity, and flexibility in determining solutions, plans, and execution
• Monitor all rooms division financial operations, including group billing, verifying rates/discount, daily sales reconciliation, and room inventory controls
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Establish cost improvement objectives and implement action plans
• Implement inventory standards and procedures to consistently conduct an accurate inventory
• Understand and deploy assessments for all PMS and IT systems
• Understand the government regulations affecting hotel operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state, or local authority
• Maintain product and service quality standards by conducting ongoing room and property evaluations and investigating service issues
• Assist the General Manager and Director of Sales with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel's business plan
• Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
• Ensure that all equipment is maintained in good, safe working condition; arrange for equipment purchases and repairs as needed
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
• Oversee hotel operations in the absence of the General Manager and be available to fill in as needed to ensure the efficient operation of the hotel
• Attend relevant meetings, including monthly financial reviews; review numbers, identify problems, plan solutions, and set goals

Who you are:

• You have a Bachelor’s Degree from an accredited four-year college or university in a related field or any equivalent combination of education and experience
• You have 5+ years of related experience in an operational hospitality role preferred
• You have 5+ years of related experience leading teams in a fast-paced, high-end operations environment preferred
• You believe in hospitality, deeply and passionately.
• You have a proven track record of driving profitability through strategic planning and innovative solutions.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You use your time wisely and are an expert in prioritizing and multi-tasking.
• You're thorough, have excellent communication and pay close attention to detail.
• You're patient and able to remain calm in stressful situations.
• You have a strong work ethic and can work both autonomously and with a team.
• You are passionate about your community and the people who make the community.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We will be accepting applications on an ongoing basis until a candidate is selected for this role.